● Ensure all employees and subcontractors adhere to program policies and guidelines● Provide Administrative support to Human Resources Manager and Operations team ● Assist with Recruitment and interview process● Prepare documents and materials for on-boarding and New Hire Orientation, for new employees and subcontractors● Utilize Powerpoint for training presentations ● Lead New Hire Orientations and Employee Trainings ● Utilize Salesforce CRM to maintain employee and customer information, documents, appointments, and interactions● Request required badges and system logins from utilities for new hires, employees and subcontractors● Generate and maintain various reports in Salesforce● Create and maintain spreadsheets for tracking and reporting● Answer calls, address inquiries, questions and concerns from customers, employees, and contractors● Review technician’s submittals and paperwork to ensure accurate, timely payment from utilities● Coordinate Energy Auditors schedules● Ensure Energy auditors submitted all reports accurately and in timely manner ● Troubleshoot and resolve issues with logins, web-based tools, and computer applications● Update and maintain Company Employee Registry as required by Program Contracts ● Monitor and purchase inventory for employees and subcontractors

● Managed day to day functions of business office● Maintained paper and electronic files● Filing, scanning, photocopying all pertinent client and employee documents● Managed office calendar and scheduled meetings ● Utilization of Microsoft Word, Excel, and Outlook● Performed weekly billing for payment from clients and contractors● Prepared and submitted invoices to all clients either electronically or by paper (weekly)● Ran and submitted certified payroll report to contractors and State of Maryland (DLLR)● Prepared and submit contracts (Account Agreements) to Clients and Subcontractors● Received and sorted incoming payments from clients● Coordinated transportation for employees● Provided employees with information relevant to job vacancies, job requirements, and compensation● Made necessary preparations for employee training classes● Updated employee information in company database (contact info, demographics, tax information)● Processed payroll and issue paychecks to employees daily● Processed and reviewed applications, new hire paperwork● Processed employment eligibility verification (I9) for applicants● Handled high volume of calls daily.● Maintained and purchased office supplies and employee safety equipment and gear● Sent and received shipments from UPS

● Vigorous and daily Data Entry of Financial records and other pertinent Contract documents● Organized and Prepared Contracts for submission to contractors and review● Assist with various projects to ensure business needs are met● Created and/or developed excel spreadsheets to track and collect data.● Scanned contractor checks and invoices for tracking, retrieval, and review.● Managed, maintained and submitted monthly reports to Contract Compliance Team.● Communicated Contractor and subcontractor discrepancies with Lead Compliance Officer● Prepared files and documents to be sent off for permanent storage in Archives● Monitored federally funded programs such as Disadvantages Business Enterprise, On-The-Job Training and contractor compliance by conducting desk audits and quality assessments.● Maintain and track contractor’s information through departments shared excel sheet ● Maintaining complaint log for the Department's Title VI Coordinator.● Monitored the activities of external vendors by collecting, analyzing and documenting data, maintaining records and reports to verify both prime contractors and sub-contractors were in compliance with city regulations.● Reviewed vendor invoices and check ledgers for payments made by contractors using Federal & Baltimore City reporting guidelines.● Updated contractor's file using the Department of Transportation computerized file system.● Performed various administrative duties as assigned.

● Preformed high volume of Data Entry (Patient information, Insurance Information, Referrals etc.)● Created Sign in sheets, Brochures, letters, business cards and other documents● Scanned patient’s records for electronic filing● Maintained patient's E-Records● Track and update Patient information on Excel spreadsheet (cancelled appointments, Insurance changes)● In accordance to HIPPA regulations, always maintained and secured patient’s privacy● Processed payments for insured and uninsured patients● Assisted patients with the accurate completion of Primary Adult Care (PAC) Applications.● Answered patient inquiries regarding Medicare/Medicaid coverage● Processed referrals for new patients● Collect and enter comprehensive demographic patient information into the appropriate registration system.● Signed for patient's medications and stored medications appropriately.● Obtained initial authorizations from State of Maryland for Mental Health Services● Managed Staff schedules and calendars● Scheduling, rescheduling, and confirming patient’s appointments● Processed incoming/outgoing materials-mail, referrals, and other forms of written communication

● Reconcile daily logs via Microsoft Excel Spreadsheets● Served as an administrative resource to Department Director, Managers, Clinical Resource Coordinators, Case Managers, Appeals Coordinators, Physician Advisors, Social Workers, and appropriate external contacts regarding patients and third-party payer issues.● Managed filing system for later retrieval and review● Heavy Phone Call coverage (Inbound and outbound)● Daily Data Entry tasks (patient admissions, discharges, changes in demographics)● Ran various reports for Heads of Department (admissions, discharges, patient insurance, incident reports)● Performed various office support services including developing oral and written reports and maintaining records and reports of daily activities● Scheduled and prepared for department Meetings● Monitored and maintained inventory needs for entire department● Proactively communicated any change in payer information (e.g., denials, certification status) to Appeals Coordinators, Clinical Resource Coordinators, Case Managers, and appropriate external contacts daily● In accordance to HIPPA regulations, always maintained and secured patient’s privacy ● Ensured payer and internal/external customer satisfaction through effective communication.● Handled high volume of calls daily from Insurance Companies, Physicians, patients and other associated parties.

● Completed Claim Inquiry Forms for patients wishing to file an appeal of insurance claim decisions● Verified and processed patient's contracts (Homecare Agreement)● Acted as a Liaison between Healthcare Providers and Patients● Account Reconciliation - Closed out claims in which final payment has been collected● Recorded pertinent Patient and Insurance Information for tracking and updating on Excel spreadsheet.● Investigated patient insurance claims as to determine reasoning for claim denials● Proactively communicated any change in payer information (e.g., denials, certification status) to Appeals Coordinators, Clinical Resource Coordinators, Case Managers, and appropriate external contacts on a daily basis.● Processed eligibility reports on a monthly basis to assure patient is Medicare status● Reviewed, adjusted and maintained patient accounts & invoices● Maintain patient privacy as required by HIPPA Regulations