Ashley Artingstall Email & Phone Number

Stockport, England, United Kingdom

Manchester, England, United Kingdom

Manchester, England, United Kingdom

Manchester, United Kingdom

Manchester, United Kingdom

ICQA (Inventory Control Quality Assurance) reports on how well we’re following processes in our Fulfillment Centers (FCs) and Customer Service centers. I am extremely customer focused, and analyze root causes of defects to drive improvements. The Operations ICQA team has two functions: inventory control (IC), which focuses on cycle-counting and related analysis/research to understand and correct any variances in our inventory, and quality assurance (QA), which audits how well we’re sticking to agreed processes and highlights any discrepancies. My team also helps analyze customer-facing metrics.We’re definitely customer obsessed in ICQA. At times our passion for getting something right has meant hand-delivering an item to a customer on Christmas Eve or working with a carrier to organize the special delivery of a daughter’s birthday present for a very worried dad.In Customer Service my Team analyze why a customer is unhappy and work out how to delight them in the future. That means diving into the detail to pinpoint the root cause of any problem. Then, once it’s identified, we come up with the solution.Across Customer Service and Operations we collaborate with other teams such as RSP or Inbound/Outbound to make the changes. There’s a real sense of cooperation and teamwork as we work together towards the end goal.

Manchester, United Kingdom

Running a department of up to 130 Associates, to make sure that Items are reaching the customer in allocated times with haste and 100% Customer Satisfaction. I train the best and on a number of occasions have trained Associates that have gone on to be Team Leaders and other critical roles.

Bachelor Of Arts (B.A.), Radio And Television Broadcasting Technology/Technician

Education record