Maintaining and developing credit risk models including BASEL and IFRS9 impairment models, application, and behavioural scorecards, as well as forecasting models for stress testing.Undertaking insightful deep dive analysis using available software (SQL, SAS, Excel etc.) to understand trends in data and present findings to internal and external stakeholders to assist in business decisions. Continuation of the enhanced reporting (brought from my previous role – see below) and ownership in development for a further six brands. Providing impact assessments on queries from clients and being responsible for making relevant changes to SQL databases/stored procedures/SSIS packages to reflect requests.Being first point of contact for any questions from clients pertaining to the reports/MI they receive for both BAU and audit requests. I also attend monthly governance meetings and take ownership of any relevant queries/actions required.

Providing adequate oversight to ensure the Operations Department are adhering to the policies set by Topaz Finance Limited to ensure good outcomes for both our customers and beneficial owners. The book of mortgages I am responsible for is c80k accounts worth approximately 9bn GBP. Supporting new commercial opportunities to ensure successful go-live of new legal title contracts. Including but not limited to, reviewing contracts to ensure Topaz are adhering to any obligations, conducting a review of customer facing documentation to certify a good customer experience.Production and delivery of monthly reports used by Board, Executive Committees and Investors. Design and distribution of enhanced reporting for our Investors to reduce costs in production and maximising income from delivery.Attendance at monthly Governance Meetings and KPI reviews to ensure servicing is in line with Topaz’s Commercial and Regulatory obligations and challenging poor performance/commemorating positive performance.Completion of Quality Assurance to ensure that Servicing teams are adhering to the appropriate standards Production and analysis of internal MI to drive efficiency and effectiveness within Topaz and wider group stakeholders. This includes (but not limited to) creation of an automated tool which extracts key figures from over 10 large databases to enable the Oversight Managers to investigate further. Interaction with stakeholders at all levels including CEO, Operations Directors, Beneficial Owners, Legal and the wider operational teams. This includes travel across sites for relationship management.Management of issues identified via Governance, internal MI etc. and driving resolution.

Efficient and effective management of customer referrals to ensure a good customer experience and fair outcomes whilst considering commercial, regulatory and legal aspects.Displaying increase in knowledge and experience by obtaining 100% of referral mandates to increase efficiency of the completion of referrals and reduce time taken by management team with obtaining their mandated approval.Completion of Quality Assurance for the Operational teams to ensure that the teams are adhering to the company policy and regulatory/legal requirements.Proactively innovated processes and procedures including development of a database to ensure proficient cataloguing of workloads, decisions and issues identified. Completing project work required for new commercial opportunities. This includes a £12.6bn asset which migrated to Computershare’s systems

Financial Control Team Leader:Leading a team and managing performance of direct reportsEffective allocation of daily tasks in line with Service AgreementsManagement, production and delivery of multiple process changes to improve quality and efficiency.Prompt management, production and delivery of Investor reporting.Attendance of Client Governance meetings to discuss performance and ownership of any subsequent actions.

Conducting monthly reviews of call observations for colleagues within the telephony teams. Providing feedback and using coaching skills to develop colleagues within operations.Mentoring Quality Associates and known underperformers within the business to improve performance. Working with stakeholders at all levels across all sites. Facilitating monthly Client Calibrations to ensure the calls are being completed and assessed in line with the prescribed standards.