Ashley Ayoub Email & Phone Number

Greater Omaha Area

• Worked with development to automate business processes, speeding up completion of requests 36x and eliminating errors• Represent specialists in meetings with leadership• Build relationships with business managers and specialists to improve process efficiency• Maintain documentation on business processes• Complete weekly quality control reviews for all specialists on the team• Give structured feedback to specialists on performance and quality metrics• Monitor reports and expedite requests with high dwell time, audit irregularities, or inconsistencies • Facilitate six-week training program for all new specialists• Serve as specialist when required, completing complicated requests or workload sharing• Assist specialists when they have issues completing requests

Greater Omaha Area

• Perform payroll audits (including time entry validation) and master data management• Support payroll processing for over 800 craft employees across 3 districts• Exceeded highest quality control metrics without sacrificing productivity• Provided excellent customer service and built relationships internally and across districts

Greater Omaha Area

• Triage incoming Workers’ Compensation appeal cases and review documents submitted for accuracy and consistency• Communicate document discrepancies to third-party appeals agency• Operate under strict deadlines to eliminate bottlenecks in case processing while maintaining high levels of accuracy

Greater Omaha Area

• Analyzed data related to suitability for Medicare Supplement applications to mitigate risk for new business and add-ons to existing clients within contract provisions• Relationship manager for internal and external customers. Provided information and researched, analyzed, and resolved problems to satisfy customer expectations.• Provided excellent customer service by collecting and analyzing information via telephone interviews with customers according to strict guidelines• Met or exceeded time service, quality, and customer service expectations defined by management in internal reporting tools

Jacksonville, Florida Area

• Taught Physical Science, Biology, Anatomy and Physiology Honors, and Environmental Science to students of all grade levels• Interfaced between district administration and other teachers to produce lesson plans and supporting activities• Developed and administered specific assessments to judge students’ competency levels on various standards.• Provided counseling and differentiated instruction to students based on individual needs• Managed student behavior and resolved conflicts• Engaged and worked with children from different backgrounds and differing learning levels.

Bachelor Of Science - Bs, Registered Nursing/Registered Nurse

Bachelor Of Science (B.S.), Psychology

Activities and Societies: Phi Beta Kappa Honor Society NAMI Psi Chi Psychology Honor Society First Book