* Created the Rental Department from the ground up. Went to training, learned the ins and outs.* Emphasize the specific product features that would stand out to customers, showing them products that would best suit their needs* Manage and oversee the Rental Department successfully for the last 5 years* Conducts market research to learn of current trends* Accept and process customer payments in cash, credit cards and checks, checking for validity.* Acknowledge customer… Show more * Created the Rental Department from the ground up. Went to training, learned the ins and outs.* Emphasize the specific product features that would stand out to customers, showing them products that would best suit their needs* Manage and oversee the Rental Department successfully for the last 5 years* Conducts market research to learn of current trends* Accept and process customer payments in cash, credit cards and checks, checking for validity.* Acknowledge customer issues and resolved their problems quickly and efficiently.* Assist customers in understanding their available options and helped them select the right RVs for their needs* Collaborate with other departments to effectively manage the department* Contact existing and new customers to discover their needs and to explain how certain products could be useful to them* Follow up with customers ensuring their satisfaction* Fulfill administrative duties, including: completing and filing paperwork, directing a multi-line phone and setting appointments* Greet customers and offered them assistance where possible (even in other departments)Informed customers about current promotions and sales, encouraging them to take advantage.* Learn, manage & implement RVShare Show less

* Monthly newsletter to customers with Constant Contact* Monthly import of customers from multiple systems to Constant Contact* Month-End reports, 20 Group reports & all other reports* Keep employees time off managed and up to date* Create all marketing materials for the website (ads, promos, banners)* Keep all pages / items on the website up to date* Assistant to the General Manager* Create / Manage all spreadsheets in Sales, Rentals & Office* Created all… Show more * Monthly newsletter to customers with Constant Contact* Monthly import of customers from multiple systems to Constant Contact* Month-End reports, 20 Group reports & all other reports* Keep employees time off managed and up to date* Create all marketing materials for the website (ads, promos, banners)* Keep all pages / items on the website up to date* Assistant to the General Manager* Create / Manage all spreadsheets in Sales, Rentals & Office* Created all documents used in Sales, Rentals & Office* Train/assist all new/current employees in new/current systems, documents and programs* RV Shows (3 shows / year) * Prepare the contact list * Create & send invitations * Create layouts * Create & Organize used boards * Prepare everything to go* Open House * Prepare the contact list * Create & send invitations * Figure out food / utensils / dj / etc. Show less

* Back end of the website* Take Photos of 600+ units a year* Edit / upload photos to the website* Remove sold units from the website / add incoming units to the website* Assist in Finance Manager and Sales Manager when needed* Track all orders on Spreadsheet* Track invoices* Update deals in CDK LightspeedEVO* Close deals in CDK LightspeedEVO* Sales Tracking* Deal Tracking