Resolve resident issues, monitored budget to keep expenses in accordance, ensure all rent and fees are collected and deposited to maintain a zero delinquency, create PO’s and link invoices to be paid by accounting department, manage lease renewals, execute and upload documents for resident files, audit team member files to make sure all is correct, debit and credit account ledgers, accessed financial information to resolve vendor and payment disputes, prepare statement of accounting for past residents and charge damages accordingly working with maintenance and scheduling vendors to get the apartment turned for new move-in, prepare review and close financial books on a monthly basis.

Organized and scheduled with residents and vendors through an occupied rehab, entered amenities to adjust rent amounts accordingly in management software, walked all move out units and scheduled turns with vendors kept track on a board to communicate make readies with maintenance. Maintained and adjusted resident ledgers and preformed accounting month end and eviction process. Sent final account statements and worked directly with collections to make sure files were collected or sent in a timely manner, managed resident refunds and worked with accountant to make sure checks were cut, entered payables to accounting and mailed out payments to vendors making sure invoices were in line with budget and coded correctly. Sent weekly owners reports regarding occupancy, traffic and financial goals.

• Fast paced lease up as well as three community salesOn due diligence audit team .Take calls, leasing apartments, walking apartments, collect all monies, file evictions and go to court to process manage situations, trained team members• Responsible to get all rent money collected, to the bank and/or arrangements made.• Sent out all renewal offers, made spreadsheet and tracking/follow up program• By paying close attention to detail in move out walks have increased move-out damage revenue by 39% from last year• Closed 11 out of 11 months with a 0% delinquency. Total monthly collections averaged around $536,000• Learned Manager Responsibilities including processing accounts payables, entering time, financial reporting, and was responsible of all scheduling of the make ready process, etc.• Assisted manager with file audits to ensure 100% accuracy• Initiated new ideas for resident retention YTD renewal capture ratio is 51% with an average 5% rent growth.• Knowledge of basic maintenance issues in order to help problem solve and communicate effectively with the maintenance staff for better customer satisfaction• Vast knowledge of not only accounts receivables but also accounts payables and the budgeting process• Marketing and resident event planning

Learned process and regulations with accepting the housing program and percentage tax credit, Worked with residents from many different socioeconomic backgrounds, managed an exterior rehab and dealt with resident complaints regarding construction and other concerns, Handled files and screening for approval along with typing leases and sending electronically. Managed lease expirations and renewals as well as move-out accounts and financial statements/refunds.