Ashley Bedford Cherhoniak Email & Phone Number

* Develop complete knowledge of Ashcroft products in order to provide technical and commercial information to the customer. Acquire full knowledge of products, specifications, applications, features, benefits, pricing, etc. * Answer all incoming phone calls after initial routing with the goal of providing callers with an answer during the initial call. * Respond to all inquiries related to applications, capabilities, limits, product recommendations, modifications, new products, competitive comparisons, material compatibility, specials, etc.* Provide proactive updates on any major problems/issues as they arise and only accurate and complete information to all customers. Must offer solutions, options and/or alternatives at all times.* Work closely with sales personnel to offload technical and commercial items that they are currently performing so that they may spend more time going after new business. Communicate directly and often with sales to ensure customers are satisfied. * Use all approved procedures, guidelines and company policies to perform responsibilities.* Work as a group to innovate and improve upon current processes with the goal of improving service levels and streamlining processes to provide maximum return to both the customer and the organization.

United States

* Conducting difficult in-depth marketing circulation audits using specific rules and bylaws* Verifying and analyzing audience (subscriber) demographic data for the publishing and electronic media industries across all brand channels* Providing consulting services to over 300 members to enhance the transparency of their brand channels* Working within a team environment always achieving 100% of personal, team and corporate growth goals* Managing own audits completion schedule, ensuring timely conclusion of audits

* Responsible for scheduling and analyzing Confirmation projects* Advise staff on proper Confirmation testing procedures* Track response activity for each project* Review the quality and quantity of analyses* Run weekly reports using Access* Update the Confirmations handbook and templates* Create billing sheets for each project using Adobe

* Trained newly- hired analysts* Assigned incoming tests* Created and maintain word templates* Reviewed completed analysis forms from other team members* Provided clients with FTP username/passwords

Shelton Ct

* Verified magazine subscriptions with clients* Averaged 200 phone calls daily* Assisted in opening and sorting daily mail

* Helped provide excellent customer service* Highly regarded for friendliness and hard work ethic* Cashier and stocked inventory

Associate'S Degree, Liberal Arts And Sciences/Liberal Studies

Cosmetology, Barber/Styling, And Nail Instructor

Licensed Cosmetologist