I am an experienced Healthcare Operations Manager with a strong background in leading teams, optimizing workflows, and implementing innovative healthcare IT solutions. With a focus on patient access, revenue cycle management, and system integrations, I’ve driven measurable improvements in operational efficiency, staff productivity, and overall patient satisfaction.Key highlights of my experience include:• Managing a team of 60+ staff members, including Team Leads, Centralized Schedulers, Pre- Registration/Insurance Verification Representatives, and Patient Access Registration Representatives, along with overseeing a budget of $1.2 million.• Designing and implementing a Trinity Health-recognized Patient Access Career Ladder Advancement Program, fostering employee growth and development.• Successfully facilitating the design, testing, and implementation of key systems, including OnTrac, Cisco Phones, Inbound Document Manager, and TeleVox, ensuring system success and user adaptability.• Leading the transition of 26+ employees to work-from-home arrangements, boosting productivity by 8%, reducing error rates to under 10%, and enhancing job satisfaction in a fast-paced call center environment.• Collaborating with external stakeholders, including third-party payers, regulatory agencies, and vendors, to streamline processes and ensure smooth service delivery.• Contributing to the creation of the Mercy Health Saint Mary's Infusion Center, ensuring financial success while navigating complex payer guidelines and authorization requirements for high-dollar infusion services.• Serving as a TogetherCare Epic Super User and contributing to the Real Time Eligibility (RTE) Customization Committee to enhance processes and insurance verification accuracy for Trinity Health.I am passionate about leveraging technology and process optimization to improve healthcare operations and enhance the patient experience. Let’s connect to discuss how we can drive innovation in healthcare together!