Ashley Bird

Ashley Bird Email and Phone Number

Program Manager | Technical Writer | Simplifying complex concepts into easily digestible content @ Converge
orlando, florida, united states
Ashley Bird's Location
Snohomish, Washington, United States, United States
About Ashley Bird

🚧 Under Construction 🚧

Ashley Bird's Current Company Details
Converge

Converge

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Program Manager | Technical Writer | Simplifying complex concepts into easily digestible content
orlando, florida, united states
Employees:
25
Ashley Bird Work Experience Details
  • Converge
    Creative Project Manager
    Converge Aug 2024 - Present
    Orlando, Florida, United States
    Managing multiple ongoing creative project timelines. Developing and managing marketing, and communication projects for Converge International Ministries.
  • Waikahe Art & Design Llc
    Interior Design Coordinator
    Waikahe Art & Design Llc Sep 2023 - Jan 2024
    Kailua-Kona, Hawaii, United States
    • Researched, sourced, and compiled design inventory to streamline purchasing processes.• Created mood boards and presented design concepts to clients, aligning aesthetics, budgets, and functionality.• Coordinated with vendors to ensure timely product availability, meeting project deadlines, and maintaining design integrity.
  • Microsoft
    Program Manager (Harvey Nash)
    Microsoft Mar 2023 - Aug 2023
    Redmond, Washington, United States
    - Assisted in the launch of multiple internal compensation incentive sites for learning and development purposes.- Created, edited, and maintained over 250 pages of FAQs written for external audiences.- Recognized for creating engaging customized content to facilitate incentive education.
  • Authenticid
    Enterprise Content Manager
    Authenticid May 2022 - Jan 2023
    United States
    - Developed, implemented, and aligned new business processes for content creation, editing, publishing, and sharing.- Spearheaded the successful launch of our new online developer documentation- Led efforts to convert API documentation from Word docs to Documentation as Code
  • Authenticid
    Technical Writer
    Authenticid Apr 2021 - May 2022
    Collaborating with SMEs to provide robust and accurate documentation of various audiences, including; API & SDK documentation, version release notes, product documents, quick start guides, implementation guides, documentation, white papers, on-boarding materials, informative, processes, knowledge-base articles, and workflows.
  • Authenticid
    Customer Success Analyst
    Authenticid Aug 2020 - Apr 2021
    Proficient in conducting ad hoc analysis, utilizing Microsoft applications, and developing comprehensive onboarding training programs. Experienced in managing support tickets in JIRA, ensuring efficient resolution and customer satisfaction. Specialized in conducting technical analysis of PPI documents, ensuring regulatory compliance, and driving continuous improvement initiatives.- Managed support tickets in JIRA platform, ensuring timely resolution and high customer satisfaction.- Conducted detailed analysis of hundreds of PPI documents, ensuring compliance with regulatory standards.- Designed and implemented an engaging onboarding training program, equipping new team members with the necessary skills for success.
  • Microsoft
    Documentation Specialist | Project Coordinator (Allyis)
    Microsoft Nov 2019 - Jun 2020
    Greater Seattle Area
    - Orchestrated documentation activities from initial design to release, preparation of written texts, coordination of layout, and delivery of complex technical documentation. - Performing verification and validation of the content quality and completion of requirements in all technical documents and plans. - Oversaw documentation activities, including coordination of meetings and data migration, requirements gathering, and documenting the development of a major Microsoft business program.
  • Decisions.Com
    Documentation Specialist
    Decisions.Com Apr 2018 - Sep 2019
    Chesapeake, Va
    - Cultivated consistency in document writing by developing and implementing reusable templates for the documentation team, contributing to a 50% increase in productive customer relationships.- Expedited the migration of hundreds of technical how-to documents from WordPress to a new documentation hub. - Formulated systems scope, objectives, and requirements procedures for internal project developers based on user needs, business systems, and industry requirements, contributing to official customer POC and SOP proposals

Ashley Bird Education Details

Frequently Asked Questions about Ashley Bird

What company does Ashley Bird work for?

Ashley Bird works for Converge

What is Ashley Bird's role at the current company?

Ashley Bird's current role is Program Manager | Technical Writer | Simplifying complex concepts into easily digestible content.

What schools did Ashley Bird attend?

Ashley Bird attended Regent University, Bellevue College.

Who are Ashley Bird's colleagues?

Ashley Bird's colleagues are John De Cleene, Timothy Ponzani, Kamiriz Santana, Kevin Mcghee, Jimmy Smith, Derrick Smothers, Krista Gleason.

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