Managing multiple ongoing creative project timelines. Developing and managing marketing, and communication projects for Converge International Ministries.

• Researched, sourced, and compiled design inventory to streamline purchasing processes.• Created mood boards and presented design concepts to clients, aligning aesthetics, budgets, and functionality.• Coordinated with vendors to ensure timely product availability, meeting project deadlines, and maintaining design integrity.

- Assisted in the launch of multiple internal compensation incentive sites for learning and development purposes.- Created, edited, and maintained over 250 pages of FAQs written for external audiences.- Recognized for creating engaging customized content to facilitate incentive education.

- Developed, implemented, and aligned new business processes for content creation, editing, publishing, and sharing.- Spearheaded the successful launch of our new online developer documentation- Led efforts to convert API documentation from Word docs to Documentation as Code

Collaborating with SMEs to provide robust and accurate documentation of various audiences, including; API & SDK documentation, version release notes, product documents, quick start guides, implementation guides, documentation, white papers, on-boarding materials, informative, processes, knowledge-base articles, and workflows.

Proficient in conducting ad hoc analysis, utilizing Microsoft applications, and developing comprehensive onboarding training programs. Experienced in managing support tickets in JIRA, ensuring efficient resolution and customer satisfaction. Specialized in conducting technical analysis of PPI documents, ensuring regulatory compliance, and driving continuous improvement initiatives.- Managed support tickets in JIRA platform, ensuring timely resolution and high customer satisfaction.- Conducted detailed analysis of hundreds of PPI documents, ensuring compliance with regulatory standards.- Designed and implemented an engaging onboarding training program, equipping new team members with the necessary skills for success.

- Orchestrated documentation activities from initial design to release, preparation of written texts, coordination of layout, and delivery of complex technical documentation. - Performing verification and validation of the content quality and completion of requirements in all technical documents and plans. - Oversaw documentation activities, including coordination of meetings and data migration, requirements gathering, and documenting the development of a major Microsoft business program.

- Cultivated consistency in document writing by developing and implementing reusable templates for the documentation team, contributing to a 50% increase in productive customer relationships.- Expedited the migration of hundreds of technical how-to documents from WordPress to a new documentation hub. - Formulated systems scope, objectives, and requirements procedures for internal project developers based on user needs, business systems, and industry requirements, contributing to official customer POC and SOP proposals