Ashley Blackmon Email and Phone Number

Guide VIP Guests to VIP club and to seats during shows/gamesActively promotes the experience of Oracle Arena's events and servicesAnswer inquiries, offers suggestions, and provides information pertaining to Oracle Arena and the various locations within the ArenaProvide an unsurpassed level of service to our VIP guestsDevelop and maintain relationships VIP guests throughout the event, ensure guests are enjoying the event

Expertise and background in successfully planning and seamlessly executing meetings and events.Cultivate and establish long-term relationships with vendors, plan detailed schedules, accommodations and travel.•Talented at researching and identifying creative options within defined budgets. •Thrive in a dynamic, high-pressure environment.Demonstrated exceptional organizational, negotiation and time management skills with strong attention to details and effective multi-tasking while pulling off quality events with positive feedback.

Work closely with VP of OperationsWork with the concierge team – getting clients into classes and helping to transition the studio between classesLead sales for the teamHelp train concierge team membersHelp recruit concierge and RockstarsManage Events

Support the Multi-Unit Team Leader, serving as onsite point of contact for tax office associates and clients, ensuring quality and consistent execution that will allow us to promote the value of Block AdvisorsExecute and hold all tax office associates accountable to Standard Operating Procedures (SOP) execution and client service experience, with escalation to the Multi-Unit Team Leader and District General Manager as necessaryServe as point of contact for onsite escalated client service concernsEnsure clients are scheduled properly and conflicts are resolved, with escalation to the Multi-Unit Team Leader and District General Manager as necessaryLead the office from the front desk, providing phone coverage and engaging with clients to deliver an outstanding experienceLead daily activities to ensure that all tax office associates are scheduled, and work is completed according to deadlines, with attention to quality standards, priorities and overall goalsLead daily huddles and communicate essential information to office associates