Developing custom marketing and advertising strategiesCreating designs and layouts for media outletsWriting pitches, blog posts and articlesMaking decisions about the cost of branding and analyzing trends in customer spendingBuilding relationships with influencers, journalists and media outletsOverseeing social media accounts and ensure brand consistency

•Create and update purchase orders .•Follow up on delivery status of merchandise with factory.•Work closely with design team and sales team to ensure production of product can be delivered on time.•Communicate daily with vendors and overseas offices. •Communicate with factories for PP and TOP samples.•Organize and keep track of price quotes.•Make sure goods are produced and shipped in the correct quantity and in a timely matter.•Resolve warehouse discrepancies and make claims to factories if needed.

● Assist the director of Product Integrity of Ralph Lauren in reviewing samples to ensure construction and styling instructions have been followed● Provide testing guidance to product teams, suppliers, and overseas offices ● Aid in the creation of benchmark projects. ● Independently determine additional testing requirements based on product claims and development needs ● Communicate daily with interfacing teams and overseas mills in order to maintain fabric deliveries● Keep fabric samples organized and maintain detailed testing history including physical and electronic files. ● Ensure a high level of communication between production teams, suppliers, testing lab and Ralph Lauren team members. in order to improve the understanding of the product development process.

•Developed proposals, contracts, and pricing for targeted accounts•Wrote orders and dealt with different departments daily to ensure customer satisfaction•Coordinated with clients to determine budgetary specifications•Prepare reports on account status•Achieve business objectives by penetrating new account with product, solution and service offerings

Resolved​ ​customer​ ​complaints​ ​via​ ​email​ ​and​ ​telephone Assisted​ ​with​ ​placement​ ​of​ ​orders,​ ​refunds,​ ​and​ ​exchanges Responded​ ​to​ ​customer​ ​complaints​ ​to​ ​appease​ ​their​ ​needs Followed​ ​communication​ ​“scripts”​ ​when​ ​handling​ ​different​ ​topics Consulted​ ​with​ ​customers​ ​and​ ​offer​ ​additional​ ​service​ ​packages​ ​or​ ​options

Compiled and maintained a list of prospective and current customers Update business contacts in database Displayed and arranged merchandise emphasizing salable features Created systems with Excel to improve operational organization

Engaged customers in order to sell merchandise ● Provided excellent customer service ● Maintained overall quality of the store ● Organized and maintained inventory ● Provide insight on visuals

Develop marketing communication campaigns Updated social media accounts such as Facebook and Twitter Copy, edit, proofread, and revise digital communications Kept E commerce website revised