Ashley Bollinger Email & Phone Number

• B.S. Marketing. • Recipient of 2016 Pillars of Strength Leadership Award.• Experienced in managing, onboarding, and training employees, including full direction of corporate departments. Supervision encompassed: interview, hiring, dismissal, Performance Improvement Plans (PIP’s), performance evaluations, training, change management communication, task assignment, team workloads, departmental workflows, mentoring, coaching, discipline, and general oversight.• Delivered comprehensive project management for numerous projects in process improvement, quality initiatives, client onboarding, and development of documentation, benefiting company and clients, ensuring governmental adherence, saving money, and mitigating risks. • Generated Key Performance Indicators (KPI’s) and metrics, inclusive of synopses regarding issues and resolutions for executive management. • Authored extensive documentation, including 250-page Clinical Department Training Manual, over 50 Clinical Processes, SOP’s, and Policies and Procedures, visual workflows through Lucidchart, and Microsoft Excel tracking spreadsheets. • Reformatted over 200 Letter templates, modifying to workable PDF’s.• Launched Quality Check Que for high-risk/high-dollar claims, with approval review and client cost impact.

Listed skills include Pharmacy, Healthcare, Pharmacy Benefit Management, Customer Service, and 22 others.