Ashley Bollinger Email & Phone Number

Kansas City, Missouri, United States

Overland Park, Kansas, United States

Quality Audits Manager, August 2019 – June 2020 Clinical Manager, February 2017 – August 2019Clinical Supervisor, October 2014 – February 2017Certified Pharmacy Technician, February 2012 – October 2014 • Managed 15 staff members, as Clinical Manager, including Senior Clinical Coordinators, Clinical Coordinators, Business Analysts, and Key Claims Analyst, including interview, hiring, dismissal, performance reviews, PIP’s, training, task assignment, workloads, mentoring, coaching, and general oversight. Offered interview and input into hiring of new Pharmacists. • Oversight of coverage determination process as Clinical Manger and Clinical Supervisor:o Devised and implemented quality improvement projects, metrics and outcome measures. o Coordinated with external stakeholders/clients to ensure common and single-point Service Level Agreements (SLA’s) were being met. o Crafted Key Performance Indicator (KPI) reporting, inclusive of synopses regarding issues and resolutions for executive management. o Worked with Account Management for onboarding of new clients, explaining prior authorization processes, SLA’s, and advising client on reporting capabilities. o Executed project to standardize and formalize all policies and procedures, partnering with adjunct departments for external requirements. o Launched Quality Que for high-risk/high-dollar claims, for assessment approval and cost impact to client. o Advised executive management regarding internal process and project requirements. o Created Technician Leveling Program, offering new advancement opportunities within organization. • Recipient of 2016 Pillars of Strength Leadership Award.• Developed, managed and implemented QA processes as Quality Audits Manager, for member communications, and created and audited reporting to aid in formulation of process improvements. • Onboarded new employees and trained departmental staff in new workflow processes, developing flowcharts, SOP’s, and tips sheets.

Master Of Business Administration - Mba

Bachelor Of Science - Bs, Marketing

Associate Of Arts (Aa)