Ashley Bonsal Email and Phone Number

-Handled New Jersey, Pennsylvania, Maryland and Washington D.C. Personal Injury Protection/Med Claims-Provided exceptional customer service, and leader in the usage of ZipWhip and Docusign to communicate efficiently with customers-Won two Excellence in Claims awards for outstanding performance in superior service-Results for Key Performance Indicators were consistently above the stretch goal in every category, including payment accuracy, payment timeliness, Medicare compliance, communication, reserve accuracy and customer experience-Showed strong documentation, attention to detail, multitasking, proactivity and critical thinking in my claim handling-Handled and trained colleagues on the handling of Florida Pre-Suit Demands-Mentored claims representatives while they learned and transitioned to New Jersey claim handling-Member of the Straight Through Processing billing pilot group for New Jersey and Pennsylvania, which included attending weekly meetings to discuss progress with testing and functionality-Collaborated with all areas of claims to ensure proper handling

-Provided exceptional customer service while maintaining goals in a fast-paced, high volume environment-Worked with individuals involved in car accidents to help them understand the claims process and benefits they were entitled to receive-Established an investigative plan; initiated investigation by gathering facts and evidence with all interested parties; completed appropriate reports; took recorded statements when necessary-Reviewed loss monetary reserves and adjusted as necessary-Reviewed and analyzed medical claims, including, but not limited to, the analysis of medical records, utilization of Independent Medical Examinations, peer reviews, case management and audits

-Provided supplementary support to students with disabilities by prompting, cueing and redirecting student participation -Reinforced student personal, social, behavioral and academic learning goals-Modified lesson plans to meet the diverse needs of students according to their Individualized Education Plans

-Supported the management team in achieving store financial goals by demonstrating floor leadership and multitasking skills-Generated sales by providing remarkable customer service to customers-Clearly provided direction and translated company objectives to associates-Supported loss prevention team in order to reduce losses from fraud and theft