Ashley Cromer Email & Phone Number

• Promote a positive safety culture on the operations floor by adhering to the company’s safety policies and OSHA regulations• Exceed KPIs, metrics, and benchmarks for productivity, performance, and fulfillment standards as part of a high-performing team• Navigate proprietary software, scanners, and databases to document process controls, daily production rates, and quality standards• Optimize inventory management and organization by establishing par levels for supplies and ordering materials for the department

• Minimized downtime, prevented revenue losses, and reduced production errors by regularly inspecting operating machines• Evaluate workflows, identified areas of opportunity, and suggested process improvements and workable business solutions

Fishersville, Virginia, United States

• Streamlined check-in processes during COVID-19 by implementing limited contact procedures and pivoting registration protocols• Cross-trained in several departments, including 4 Urgent Care locations, Cardiology, Radiology, and PreVisit Scheduling• Served as a Subject Matter Expert in insurance verification processes, medical billing and coding protocols, and HIPAA regulations• Spearheaded the scheduling of patient appointments in a variety of departments based on urgency and provider availability• Educated patients on available financial assistance programs, both with local community resources and Medicaid funds• Partnered with insurance providers to verify insurance eligibility, obtain pre-authorizations, and identify co-pay responsibilities• Enhanced medical recordkeeping by updating patient files, verifying demographic data, and ensuring accurate medical records

• Built high-performing teams by overseeing all onboarding and training for new hires to ensure compliance with company policies• Directed all front-end operations as the Customer Experience Coordinator to create positive end-user experiences• Fostered relationships and cultivated a rapport with customers to create a loyal clientele base and increase customer retention