I'm a Modern History graduate who has been working in financial services for the past year and with over 5 years experience in customer service based roles. I am currently working as an online consultant for Lloyds Bank in a role which combines IT know-how, customer service and high-level multi-tasking. I have had the pleasure of working for some of the biggest names in a variety of fields; Tesco, Lloyds Banking Group and David Brown Gears to name but a few. I believe the reason I am able to draw the attention of such prestigious companies lies in my work ethic, logical thinking and my desire to progress in both ability and reputation.In my current role as an online consultant for Lloyds Banking group I am the first point of contact for any customer having problems in regards to their bank. The role requires a patient, understanding individual who can deal with potentially disgruntled and agitated customers. On a daily basis I show my Desire to explain, teach, coach, and generally enable the bank's customers to use our tools to achieve meaningful results for themselves over the long-term. I achieve this by maintaining high quality customer service on a consistent basis. I have also worked as a case handler for Lloyd's bank prior to this role. A job in which I was required to make informed decisions on whether customer's were owed money from the bank by reviewing their claims to said money. This role required the bank's trust in me as I personally decided payout's which were sometimes five-figure amounts.I have a varied and ever increasing skill-set and a real hunger to succeed in a new role. In order to achieve this I would like to find an employer who can recognize my abilities and maximize my potential, for the benefit of the company and myself. I'm always interested in hearing from peers, colleagues, potential new employers or just genuinely ambitious and stimulating folk. By all means feel free to contact me on 07852470380 or awbrook2310@gmail.com