Ashley Brook Email and Phone Number
Ashley Brook work email
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Ashley Brook personal email
I'm a Modern History graduate who has been working in financial services for the past year and with over 5 years experience in customer service based roles. I am currently working as an online consultant for Lloyds Bank in a role which combines IT know-how, customer service and high-level multi-tasking. I have had the pleasure of working for some of the biggest names in a variety of fields; Tesco, Lloyds Banking Group and David Brown Gears to name but a few. I believe the reason I am able to draw the attention of such prestigious companies lies in my work ethic, logical thinking and my desire to progress in both ability and reputation.In my current role as an online consultant for Lloyds Banking group I am the first point of contact for any customer having problems in regards to their bank. The role requires a patient, understanding individual who can deal with potentially disgruntled and agitated customers. On a daily basis I show my Desire to explain, teach, coach, and generally enable the bank's customers to use our tools to achieve meaningful results for themselves over the long-term. I achieve this by maintaining high quality customer service on a consistent basis. I have also worked as a case handler for Lloyd's bank prior to this role. A job in which I was required to make informed decisions on whether customer's were owed money from the bank by reviewing their claims to said money. This role required the bank's trust in me as I personally decided payout's which were sometimes five-figure amounts.I have a varied and ever increasing skill-set and a real hunger to succeed in a new role. In order to achieve this I would like to find an employer who can recognize my abilities and maximize my potential, for the benefit of the company and myself. I'm always interested in hearing from peers, colleagues, potential new employers or just genuinely ambitious and stimulating folk. By all means feel free to contact me on 07852470380 or awbrook2310@gmail.com
Leeds City Council
View- Website:
- leeds.gov.uk
- Employees:
- 6142
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Finance OfficerLeeds City Council Jul 2018 - PresentLeeds, England, United Kingdom -
Online ConsultantLloyds Banking Group Jan 2015 - Jul 2018LeedsAs an online consultant, I provide concise technological support for Lloyd's customers as well as the other entities which make up Lloyd's Banking Group, Halifax and Bank of Scotland. In my role I provide assistance for customer's who find themselves needing help, this means that I am only in contact with people who find themselves with a problem. This means that I must deliver a stellar customer service whilst actively guiding the customer to a solution. The problems encountered by customer's are often complex and wide-ranging, due to the nature of online banking. To combat this I ensure I am extremely knowledgeable in my field and pro-active during conversations with the customer, helping to solve their issue as quickly and professionally as possible. The role often requires the ability to multi-task effectively, I often find myself liaising with different departments and checking systems for a solution whilst still directly dealing with customer's. This has led me to provide an efficient, professional service which is consistently reliable. My work has also been rewarded, I regularly receive gold standard (9/10 or above) recommendations from customer's and my most recent quarterly feedback resulted in glowing references from customers and colleagues. -
Apprentice Mechanical EngineerDavid Brown Gear Systems Limited 2009 - 2010Huddersfield, United KingdomAs an apprentice engineer at one of Britain's most prestigious engineering firms duties included working in a team environment towards set targets, weekly and monthly. Assembling gearboxes and servicing them, using various mechanical tools some requiring training courses. Duties also including using computers to create mechanical drawings to work from, all duties in this line of work required working to extremely tight tolerances or perfection
Ashley Brook Skills
Ashley Brook Education Details
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Distinction -
Distinction -
2Nd Class -
Kirklees CollegeMm -
All Saints Catholic High6 B'S 4 C'S
Frequently Asked Questions about Ashley Brook
What company does Ashley Brook work for?
Ashley Brook works for Leeds City Council
What is Ashley Brook's role at the current company?
Ashley Brook's current role is Finance Officer at Leeds City Council.
What is Ashley Brook's email address?
Ashley Brook's email address is as****@****ank.com
What schools did Ashley Brook attend?
Ashley Brook attended Chartered Management Institute, Chartered Management Institute, Leeds Beckett University, Kirklees College, All Saints Catholic High.
What are some of Ashley Brook's interests?
Ashley Brook has interest in Social Services, Children, Civil Rights And Social Action, Education, Environment, Human Rights, Animal Welfare, Health.
What skills is Ashley Brook known for?
Ashley Brook has skills like Microsoft Office, Skilled Multi Tasker, Interviewing Skills, Project Management, Banking, Social Media, Risk Management, Customer Service, Financial Services, Html, Computer Security, Essays.
Who are Ashley Brook's colleagues?
Ashley Brook's colleagues are Nicola Clarkson, Mark Robinson, Naomi Isaac, Claire Simms, Rob Standeven, Kevin Binns, Susan Dance.
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