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As a Senior Operations Associate at flexdrive, I leverage my skills in Zendesk, Slack, and Jira to provide efficient and effective support to drivers and customers. I have over 4 years of experience in the customer service industry, working with various platforms and tools to solve problems, communicate cross-functionally, and uphold high standards of service.I am passionate about helping drivers succeed on the road and creating a positive and inclusive community. I have guided hundreds of applicants through the onboarding process, prepared them for the challenges and opportunities of driving, and supported them with my knowledge of Washington and the Lyft platform. I have also contributed to the improvement of driver's pain points by collaborating with other teams and departments. I am always eager to learn new skills and technologies that can enhance my performance and the customer experience.
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Sr. Associate, Customer ExperienceLyftOxon Hill, Md, Us -
Senior Operations AssociateFlexdrive Mar 2022 - PresentAtlanta, Ga, Us -
Community AssociateLyft Oct 2019 - Mar 2022San Francisco, Ca, Us• Provide in-person support to current drivers to solve any issues that they may have• Guide applicants through the onboarding process• Support drivers with your knowledge of Washington and the Lyft platform• Prepare new drivers for what to expect and how to be successful on the road• Communicate cross-functionally to solve driver's pain points• Uphold the Lyft standard of service while working with all drivers -
Summer Camp CounselorPrince George'S County Planning Department Jun 2019 - Aug 2019Upper Marlboro, Md, Us -
Facilities ManagerMcclendon Center Nov 2018 - Mar 2019Washington, Dc, Us -
KeyholderAsics Corporation Nov 2013 - Mar 2018Chuo-Ku, Hyogo, JpProfound skills of learning and gathering the knowledge about the product.Proficient ability to provide best customer service and resolve issues.Exceptionally good communication skills both verbally and written.Very enthusiastic and active with the great accurate cash counting skills.Great ability to do multiple tasks. -
Processing AgentDti Management Jun 2016 - Nov 2017Arlington, Virginia, UsUtilizes our inventory-management technology to confirm orders and locate filesFields phone calls and e-mails from prospective ticket buyers, representatives from ticket exchanges like StubHub, and DTI’s own operations departmentsProvides speedy, polite, and courteous service to ensure the highest level of customer satisfactionProcess sales transactions in a timely and efficient mannerCommunicate effectively with coworkers and customers regarding the status of an order, including any issues or discrepancies -
It TechnicianUs Environmental Protection Agency (Epa) Sep 2015 - Nov 2015Washington, Dc, Us -
Computer Operation Technician 2Northern Virginia Community College Nov 2014 - Aug 2015Annandale, Va, UsWorking knowledge of networking devices and printers.Well-versed in installing windows, software, applications, antivirus and patches. Outstanding communication skills to relate with team members and support workers.Skilled in installing, repairing and troubleshooting computer hardware and peripherals -
Intern Desktop Support TechnicianNorthern Virginia Community College Jul 2013 - Jan 2014Annandale, Va, UsProvide first-level contact and problem resolution for all users with hardware, software and applications problems Daily check of 17 kiosk to ensure the proper servicesUpdate up to 130 computers with windows, adobe, java and lock down browser Re image laptops and desktop computers using a Ghost Cast or Sever Installing computers weekly for new staff members Sanitize computers using ERD computer sanitize 4 - Pass -
Sales AsscoaiteGap Inc. Sep 2012 - Dec 2012San Francisco, California, UsMaintaining inventory in the back Arranging inventory on the store floor Tagging merchandise Setting up promotional material and displays Replenishing inventory Reorganizing items Maintaining a neat and tidy store -
Sales Associate / CashierAshley Stewart May 2012 - Aug 2012Secaucus, Nj, UsProvide courteous and prompt service Welcome customers as they enter and thank them as they leave Assist customers in locating what they’re looking for Provide excellent after-sales service
Ashley Budd Skills
Ashley Budd Education Details
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University Of Maryland Global CampusMarketing -
Eastern Gateway Community CollegeGeneral
Frequently Asked Questions about Ashley Budd
What company does Ashley Budd work for?
Ashley Budd works for Lyft
What is Ashley Budd's role at the current company?
Ashley Budd's current role is Sr. Associate, Customer Experience.
What is Ashley Budd's email address?
Ashley Budd's email address is cu****@****hoo.com
What is Ashley Budd's direct phone number?
Ashley Budd's direct phone number is +120226*****
What schools did Ashley Budd attend?
Ashley Budd attended University Of Maryland Global Campus, Eastern Gateway Community College.
What are some of Ashley Budd's interests?
Ashley Budd has interest in Social Services, Children, Economic Empowerment, Education, Environment, Science And Technology, Human Rights, Arts And Culture, Health.
What skills is Ashley Budd known for?
Ashley Budd has skills like Powerpoint, Customer Service, Help Desk Support, Windows 7, Microsoft Word, Outlook, Data Entry, Microsoft Office, Windows, Networking, Time Management, Troubleshooting.
Who are Ashley Budd's colleagues?
Ashley Budd's colleagues are Elias Mireles, Adjai Mekenkamp, Brandon Weber, Dean Miao, Diana Cabrera, Altereek Mercier, Christopher Nishimura.
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