Ashley Burello Email & Phone Number

Cranberry Township, Pa, Us

United States

Provide second line of support and leads problem solving and implementation efforts for customer problems.Deliver CARES model to customers and service partners. Analyze and make complex decisions on documentation against regulatory and legal requirements with potential significant financial impact to customer and organization.Review and maintain customer and account documentation. Review and update schedule weekly for the entire department. I make sure that there is coverage and service level is met.

Gibsonia, Pennsylvania, United States

Delivered a unique customer experience aimed at improving customer financial wellbeing and creating loyalty while educating customers on options for managing financial transactions by leveraging technology, tools and resources.Educated customers on alternatives available for their financial interactions. Identified banking opportunities during the customer interaction and refers as appropriate.Performed lobby engagement activities to connect with customers and position PNC products to meet their needs. Adhered to all policies and procedures, demonstrating sound judgment within established limits.Ensured teller and branch daily operations and maintenance transactions are completed in an efficient and accurate manner.

Consistently and effectively had a customer conversation process to fully understand customer needs and deliver the right products and services.Skilled in the areas of teller, vault, safe deposit, processing, DDA, lines of credit, discussing and accepting credit applicationsProvided training and support to new hires within the banking center. Maintained privacy and integrity of customer information.Participated in and occasionally facilitated daily branch team meetings.

Performed diverse, tactical, and confidential administrative support functions for managers. Contributed to the efficiency of the area by organizing and expediting the flow of work to appropriate staff members.Prepared required/requested reports by gathering and summarizing data using office equipment and software to manipulate the data.Provided support by screening and routing mail, visitors, and telephone calls; responded to requests for information and furnished the information when possible or referring to appropriate area/person

Warrendale, Pa

Answered business, government, and consumer phone calls utilizing enhanced relationship skills to relay advanced product knowledgeControlled and resolved all complaints and escalations and to assist in employee and national purchasing partnerships.Handled various changes and bulk orders to accountsMaintained a high level of knowledge about all products and price plans as well as industry data and cellular theory in order to troubleshoot basic and advanced device, and billing issues.

Answered consumer phone calls, resolve all complaints, and escalations.Trouble shoot advanced equipment, sell accessories and new equipment, answer and assist with billing issues.Maintained product knowledge and all trainings.This role gave me the ability to have a higher limit for approving.This position was a promotion for the customer service role.

Trusted to prepare store bank deposits totaling up to $75,000Reviewed and balanced up to 90 cashdrawers as well as the courtesy desk cash drawerResolved register problems, customer complaints, employee issues, and reconcile bank statements.

Butler, Pennsylvania

Filed and created spreadsheetsAssisted with special activities including employee benefits day Assisted with new hirer recruitingHandled I9 forms

Bachelor'S Degree, Human Resources Management/Personnel Administration, General, 4.0

worked towards my bachelors degree.

Associate'S Degree, Human Resources Management/Personnel Administration, General

Studied Human Resource Management and participated in the human resources work study program for extra experience.