Managed a team of 20-30 employees.Ensured the adherence to disinfection protocols.Created weekly and weekend schedules.Attended Infection Control Meetings.Communicated with nurse management regarding their complaints, concerns and requests.Prepared the pay of the employees using Logibec.Forwarded vacation requests, time-off requests and schedule changes to the administrative assistant.Ensured that CNESST forms were completed properly and send them to the designated person. Answered phone calls and emails from employees, nurse management, clinics etc.

Managed a team of 15-20 interviewers.Communicated with external project managers concerning survey projects via email and telephone.Monitored and evaluated interviewers during surveys.Wrote staff evaluations.Conducted pre-shift meetings to ensure staff were aware of shift-expectations.Answered any inquiries regarding projects.Managed automatic dialer (speed of incoming calls, wait times).Managed sample of targeted populations (Quebec, Canada-wide, United States).Wrote end of shift updates on what was done throughout the shift.

Monitored and evaluated interviewers during survey.Wrote quarterly evaluations.Conducted pre-shift meetings to ensure staff was aware of shift expectations.

Conducted telephone interviews: customer satisfication and social, political and economic subjects.

Prepared and served cheesecake and coffeeHandled cash registerRe-stocked refrigerator.Cleaned and maintained behind the counter area.