Ashley Cady Email & Phone Number

Mckinney, Texas

• Provide an oversight of call quality assurance programs to meet management expectations and business initiatives. Oversee the development and analysis of statistical data and specifications to determine present standards and establish proposed quality and reliability expectancy.• Provide oversight of training programs for to support new hire training, on-going training and development for the call center representatives. Analyze training program effectiveness and submit reports and recommendations to management and department Director. • Manage the training and quality teams for Customer Retention.

Mckinney, Texas

Supervise a staff of customer retention representatives that fulfill needs of existing customers that are at risk of cancelling their life insurance policy. Address complaints with the goal of customer satisfaction and securing at risk policies. Effectively coach, motivate, lead and inspire retention specialists to achieve and surpass individual goals. Develop employees by identifying strengths and areas of opportunity. Monitor calls and provide effective coaching and feedback. Manage attendance and the Kronos time sheet process. Complete bi-weekly one-on-one's with each representative on the team. Interview possible new hires.

Mckinney, Texas

Provide assistance to the department by assisting with courtroom support, performing financial duties, and preparing and processing documents. Perform clerical and administrative duties by opening and sorting mail, answering the phone, answering questions from the general public, entering information into Odyssey, composing correspondence, scheduling appointments, preparing files, producing reports, constructing packets, and issuing various legal documents.

Mckinney, Texas

Supervise a staff of customer retention representatives that fulfill needs of existing customers that are at risk of cancelling their life insurance policy. Address complaints with the goal of customer satisfaction and securing at risk policies. Effectively coach, motivate, lead and inspire retention specialists to achieve and surpass individual goals. Develop employees by identifying strengths and areas of opportunity. Monitor calls and provide effective coaching and feedback. Manage attendance and the Kronos time sheet process. Complete bi-weekly one-on-one's with each representative on the team. Interview possible new hires.

Richardson, Texas

Receive customer service calls and address electronic transfer requests and inquiries. Balance and reconcile transactions processed according to EFT policies and procedures. Coordinates and supports transaction activity with internal financial and operations units. Issuing new debit cards to customers when there has been a security breach. NSF items, chargeback items, ACH transfers, wires, assisting business account holders with remote deposit capture (RDC).

Bachelor’S Degree, Business Administration And Management, General

Bachelor Of Business Administration (B.B.A.), Business Management And Finance

Associate'S Degree, Business Administration And Management, General