Ashley Caples Email & Phone Number

Responsible for sourcing and developing client relationships and referrals using branch personnel to capitalize on cross-selling opportunitiesKnowledge of residential mortgage processing, underwriting, and closing proceduresKnowledge of processing, underwriting and federal lending regulationsMaximizes all opportunities in the process of closing a sale.

• Mentored new hires, resulting in stronger staff development and increased productivity.
• Monitored participant workflow and behaviors throughout training process.
• Aided in fining communication skills, soft skills, and documentation.
• Performed continuous evaluations of content and plans in order to enhance delivery and improve effectiveness.
• Tracked attendance and progress against goals for each participant.
• Facilitated training of 20+ new hires per class on benefit… Show more

Lead generation and appointment settingIn event presentationsSales and lead trackingRecruiting and trainingEvent registration and set-up.Negotiated and worked with venues and vendors to carry out event objectives

De-Escalate customers with issuesUpsell and produce new customersTailor packages to customers needs and wants.Utilized advanced skills in solving problems and making accurate decisions to implement strategies that brought about immediate resultsResearched market and competitor data regarding benefits and compensation, developing standards to maintain.

Meet and exceed monthly, quarterly, and yearly sales goalsTrack and maintain up-to-date client informationSales floor managementEngaged with customers to build rapport and loyaltyIncreased sales by offering advice on purchases and promoting additional productsMaintained calm demeanor and professionally managed issues in busy, high-stress situationsTrained.

Door-to-door salesVisited customer locations to evaluate requirements, demonstrate product offerings and propose strategic solutions for diverse needsEstablished fair pricing structures and finalized contracts to complete purchase agreements with customersShowcased product features to customers and discussed technical details to overcome objections and.