Ashley Carleton Email & Phone Number

Boston, Ma, Us

Farmington Hills, Mi, Us

Enhance Solution Delivery:Coach and mentor delivery and product teams to improve solution delivery and incorporate domain expertise.Develop and expand internal domain competence and subject matter expertise footprint.Build Strong Client Relationships:Craft compelling RFP responses with business-specific content and insights.Engage with stakeholders to build and strengthen relationships while developing new ones.Shape Brand and Strategy:Contribute to the development of branding, positioning, and marketing strategies for the State and Local government market.Serve as a dedicated client partner/champion for strategic accounts.Drive Business Growth:Partner with customer leadership teams to identify, curate, and close business opportunities within existing and new buying centers.Lead the development of innovative, business-driven solutions and Proof of Concepts to new market opportunities.Highlights:Proven track record of identifying, developing, and evaluating opportunities in government.Deep understanding of the public sector landscape and key decision-makers.Skilled in building strong relationships and fostering trust with clients.Passionate about driving innovation and delivering impactful solutions for clients and staff.

Investor and property manager for short and long-term rentals in Massachusetts and Vermont. Manage operations, including tenant and guest communication, booking management, pricing optimization, and property maintenance.Oversee renovations and improvements to enhance the value and appeal of rental properties.Manage compliance with lease and short-term rental agreements.Analyze financial performance and make strategic decisions to maximize profitability.Stay informed about industry trends and regulations impacting respective markets.

United States, Us

Define product strategy and lead the development of new product ideas and enhancement of existing products.Lead the design and marketing of products and services to support the full life cycle of products and product lines.Provide oversight in the creation of technical models that serve as blueprints for project engagements of various complexities.Analyze and prioritize requirements, define product vision, and oversee designs, enhancements, and quality.Serve as a subject matter expert to ensure that product design and deployment meet client and company guidelines.Support relationships with verticals, partners, systems integrators, consultants, and professional services organizations to enhance client relationships and product sales.Lead teams in influencing client expectations and ensuring client satisfaction in the area of responsibility and related issues.

Boston, Ma, Us

Established and executed strategies to drive the integration of eligibility programs, resulting in improved client experiences and enhanced staff efficiency.Led change management initiatives to facilitate the transition to integrated eligibility systems, ensuring smooth implementation and adoption.Collaborated with cross-functional teams to develop business and technical requirements for innovative projects, fostering operational excellence and process optimization.Developed and maintained strong relationships with key stakeholders to drive organizational alignment and promote integration opportunities.Oversee business and technical requirement development and design for DTA Connect Mobile App, DTAConnect.com Client and Provider Portals, Online Application workflows, and Integrated Voice Response technologies.Work with sister agencies to inform business requirements and represent Department priorities in external technology developments that improve program access and offer staff efficiencies. Projects include a Common Application, Common Portal, Electronic Verification Repository, Kiosk Expansion, and Shared Contact Center.Work with the Project Management Office to execute projects across multiple in-scope Secretariats from pre-ideation to development of scope, contract awarding, and implementation.Co-author on pending academic publications related to research of SNAP churn with researchers from Harvard University and Brown University.

Boston, Ma, Us

Researched, developed, and implemented strategic initiatives to position the Department as a leader in human service delivery, driving impactful change within the organization.Collaborated closely with executive leadership to align SNAP initiatives with overall business goals and objectives, ensuring effective execution and resource allocation.Voting member of the internal DTA Governance team for IT project management proposals as well as the Commonwealth Integrated Eligibility Steering CommitteeProvided thought leadership and expertise in change management, guiding the implementation of SNAP initiatives and fostering a culture of continuous improvement.Oversaw the development of technical requirements for self-service platforms, streamlining processes and enhancing user experiences.

Boston, Ma, Us

Led a high-performing team in policy analysis and implementation, driving regulatory changes and operational improvements to increase program access and efficiency.Championed change management practices to navigate policy transitions effectively and minimize disruption.Implemented strategies to attract and retain top talent, improving team performance and ensuring seamless policy execution.Collaborated with cross-functional teams to align policy objectives with organizational goals and optimize program outcomes.Edit all documentation from SNAP Policy Analysts prior to publication.Conduct the Employee Performance Review System (EPRS) for Policy Analysts

Boston, Ma, Us

- Developed forms, notices, Operations Bulletins, and Online Guide Transmittals - Interpreted federal regulations to provide clear and consistent guidance to field staff- Updated the Code of Massachusetts Regulations pertaining to SNAP policy, as mandated by Governor Baker’s Executive Order 562- Coordinated with Executive staff, Management Information Systems, and other Department units to discuss program issues and solutions - Evaluated the cause of errors identified in Quality Control reviews to make recommendations to uphold program integritySenior Policy Analyst:- Served in various project management roles to ensure that deadlines were met for documentation for field staff, implementation of new IT components, and timely responses for the United States Department of Agriculture- On-boarded SNAP policy analysts - Prepared systems and information requests through Lotus Notes and CA Service Center to make data-driven decisions about modified procedures and enhancements to BEACON- Reviewed all documentation for publication by policy and training units- Provided guidance to local office management on policy and procedural questions

Boston, Ma, Us

- Processed a SNAP caseload for 1000 households timely and accurately - Represented the Department in fair hearing appeals- Coordinated client referrals to education, employment and training, legal services, housing, and immigration assistance- Mentored new trainees to help strengthen SNAP policy comprehension - Completed the MasSP Aspiring Supervisor program with a project requiring mandatory practical SNAP policy assessments

Boston, Ma, Us

- Trained staff in procedural, phone, and computer changes for the First Available Worker initiative - Supervised the transition of the former Social Security unit into a SNAP workload model- Analyzed the strengths of staff and identified areas that required reinforcement of policy through case assignment to cement concept mastery

Bachelor Of Arts, Sociology

Master'S Degree, Public Policy; Educational Policy