PA:* Prioritising tasks and ensuring completion in a timely manner* Scheduling of calendar* Assisting with travel arrangements* Arranging all trades, maintenance, repairs and cleaning issues for home and office* Liasing with housekeeper and nanny to ensure every aspect is running smoothly* Overseeing IT issues for home and office* Purchasing of gifts for family and staff* Purchasing furniture and appliances for home and office* Cash withdrawals for events and CEO* Currency for overseas trips* Organising appointments Contracts:* Responding to client queries regarding contracts* Taking payments and issuing receipts* Ensuring spreadsheets are up to date* Monitoring trust account for deposits* Using Docusign to distribute contracts* Assisting sale staff with retrieval of contracts* Liaising with brokers and lawyers regarding status of contract* Handling finance and settlement extensions, minimising extensions where possible* Ensuring clients are sending required documentation to brokers in a timely manner* Coordinating valuations* Providing stats to CEO * Keeping stock and price spreadsheet up to date* Assigning clients to property managers* Liaising with property managers regarding rentals* Settlement cross checking of statements, ensuring all purchaser conditions are met & management of purchasers settlement dates * Monitoring the status of clients* Liaising with builders regarding deadlines and build contracts* Keeping clients happy throughout the process and regularly updating through to settlement and until they have tenants* Filing of rental agreements and refund forms* Liaising with Development Manager regarding development updates and important dates

• Leading a team of receptionists• Recruiting, mentoring and developing receptionists and nurturing an environment where they can excel through encouragement and empowerment• Investigating and solving customers' problems, which may be complex or long-standing problems that have been passed on by receptionists• Handling customer complaints or any major incidents• Issuing refunds or compensation to members• Keeping accurate records of discussions or correspondence with members• Analysing statistics or other data to determine the level of customer service• Hitting Daily, weekly and monthly KPI’s• Improving customer service procedures, policies and standards• Meeting with other managers to discuss possible improvements to customer service• Banking, purchasing and stock take• Conducting sales presentations and tour to prospective members

• Supervising the daily operations and activities, making necessary improvements• Managing recruitment, training, retention and payroll of fitness instructors and reception staff• Reviewing the performance of classes and managing the scheduling of class timetable• Teaching and covering fitness classes• Strategic pricing / marketing to meet customers’ demands and generate profit• Creating and amending policies and procedures throughout the studio• Responsible for membership inquiries, sales, complaints and incidents• Responsible for all emails and correspondence within 24 hours• Building relationships with prospective and active members with personalised service • Maintaining clients’ and customers’ records and marketing database• Promoting the studio through social media• Regular use Mindbody and Mailchimp software

I have worked in the Fashion Industry for over 6 years, specialising in fashion styling and events. My role at Style By Kim as an Head Assistant Stylist and Event Coordinator was a diverse and rewardingly challenging role. At Style By Kim, I was involved with coordinating, managing and facilitating fashion styling, parades, makeover workshops, photoshoots and visual merchandising. As the head assistant, I was responsible for training all new employees and directing them throughout events. During my role, I worked for a range of major shopping centre’s including Marina Mirage, Westfield Carnidale, Chermside and Northlakes. As well as working on in-centre fashion events, I was highly involved with events for the Brisbane Lions, Queensland Bulls, Marriott Brisbane, Fashions on the Field at Brisbane Turf Club, Brisbane Mercedes- Benz Fashion Festival, Sydney Mercedes-Benz Fashion Week, Style Magazine and more. Working for a wide range of events also allowed me to work with and learn from a variety of stylists and celebrities including Trinny and Sussanah, Gok, and Carson Kressley.