Experienced Scrum Master/ Product Manager with a passion for creating seamless customer experiences and a track record of success in customer service, healthcare, and finance. I’m skilled at managing and enhancing complex enterprise platforms to deliver strategic business outcomes. My expertise lies in leading cross-functional teams through Agile methodologies, building roadmaps, and working collaboratively with stakeholders to drive impactful products.Certified Scrum Master with hands-on experience in product launches, project implementation, and data-driven decision-making. I’m currently pursuing my PMP certification to further strengthen my project management skills. Known for my ability to connect customer needs with business goals, I’m excited about opportunities to deliver innovative solutions that make a difference.