Implemented IEP plans to address identified concerns and improve progress against targets.Employed caring strategies to encourage, motivate and empower special education students with important life skills and personal confidence.Updated records consistently to maintain accurate, detailed files on each student. Assisted with development, implementation and evaluation of patient care as outlined in treatment plan.

Reported changes in client behavior and implemented appropriate corrective actions.Adhered to patient care plans to help patients develop healthy routines and habits. Engaged with clients of varying diagnoses to aide with activities, chores and community outings.Maintained daily routines of activities and care needs to support clients.Redirected poor behavior with positive reinforcement.

Shared information about office hours, procedures and requirements to resolve walk-up and telephone questions.Updated and managed digital and physical office records. Answered incoming office calls over multi-line system and answered questions, took messages, or transferred to desired extensions.Called customers to set up appointments and obtain information.Answered telephone calls to provide information, take messages and set up appointments.Resolved guest and staff issues independently by using strong organizational, conflict management and decision-making abilities.