Implemented a company-wide initiative to address the trends of auto theft, which included researching, presenting to leadership, supporting system implementation, and equipping collaborating teams with resources to succeed Monitoring profitability and market movement to ensure product offering remains competitive, while also meeting customer needs Design a Product offerings that will stimulate profitable growth and increase Gore Mutuals competitive position Support the implementation of a Telematics program, including design, testing, and business readiness activities. Promote team collaboration and cross departmental collaboration to efficiently meet shared goals and business targets.

The Product Lead on a cross-functional, global initiative to introduce a new technology stack to Canada, including sales, claims and agency adminDeveloped terms and condition using topic based writer, Paligo, which increased scalability, process efficiency and improved quality across channelsPresented product changes and development tracking to the Senior Leadership Team

Developed a brand new suite of Travel Insurance products for Canada’s intermediated broker and travel agent channel, including a simplified Medical Questionnaire with a focus on the risk profile, operational efficiency and customer centricity Designed on-brand consumer facing documents compliant with AODA Led market research and leveraged findings to ensure offer meets customers needs and facilitated satisfaction and trustFacilitated cross-departmental workshops and presentations to gather and incorporate feedback into transformational projects Represented Product department at Appeals committee meetings to reach cross functional decisions, and incorporate outcomes into products

Holistically assessed escalated inquiries from various operations departments on product intent and exception requestsCompetitive analysis of market offerings compiled and presented to drive decisions in product changes

Competitor benchmarking completed to ensure profitability and competitiveness

> Created graphical analysis for distribution of sales data by client and product, including in-depth use of pivot tables> Exposure to competitor benchmarking when pricing products, as well as adjusted factor based pricing models to remain competitive. This included creating initial pricing proposals.> Extensive analysis regarding product trends and profitability through financial summaries (Loss ratios, combined ratios, contribution margins, and others)

> Forecasting profitability for products, specifically snowbird coverage, to indicate required changes and compare against industry trends.> Harmonizing unique data sets into usable summarizes for pricing and product teams using SQL and Excel> Created reports to be used by a diverse group of team members, and effectively prepared a visual and verbal presentation to clearly display the findings and functionality of the report

Student co-op position, assisted with work in the following departments: Finance, Ethics, Institutional Research, Financial Compliance, Partnerships, Waterloo International Highlights: > Managed general inquires in a customer service position and processed transactions> Reviewed applications to ensure ethical procedures and processed annual project renewals and closures. Prepared items for review at committee meeting and processed committee decisions> Provided audit support, compiled budget journal entries, and produced and analyzed reports for financial department of research> Assisted in quantifying data, and design an internal brochure based on the success of an international research grant though Waterloo International

> Accurately inputted data for listings and offers into programs such as LoneWolf and Easy Offer> Multi-tasking by answering phones while performing the various tasks requested such as paging agents, booking appointments, and typing documents, while keeping within time restraints