• Completed fixed-term research, marketing and editorial projects for the Middle East construction project research firm• Served as interim operations team head from February to May 2015, responsible for all data collection and project update operations. Supervised 20 outsource employees and 15 in-house staff• Developed “watch list” of priority database records in need of update. Trained staff on proper procedures to analyze and update difficult records• Completely revamped editorial format for the BNC Bulletin, a daily project spotlight newsletter sent to 70,000 subscribers. Authored all bulletin content from June to August 2015• Planned, organized and hosted five ‘iftar’ events for VIP industry contacts in the UAE and Qatar

• Essential contributor and project stakeholder in The Oil and Gas Year’s forthcoming subscription-based online information portal, which is a transformational product for the company• Set up and directed the Dubai office of The Oil and Gas Year, representing top management from Istanbul HQ• Recruited, hired, trained and managed research staff of 5 full time employees and 12 freelance researchers located in 6 countries• Monitored and controlled research done by field editors located in 15 countries• Created completely new research methodology and quality control procedures for entire organization to enable seamless integration of the company’s existing publications with the new online portal• Dramatically improved the scope, depth and consistency of company’s oil and gas industry research on countries, companies, institutions, people and projects• Negotiated exclusive news partnership between The Oil and Gas Year and CNN

• Expanded and refined Euromonitor’s research on personal accessories, eyewear, home care, tissue, hygiene, beauty, personal care, consumer food service, packaged foods and luxury goods markets for the UAE• Responsibilities included quantitative market sizing, forecasting and report writing• Built extensive network of research contacts and compile secondary research and analysis• Conducted in-depth trade interviews with leading players in target markets to discuss market sizes, company shares and newest trends in industry• Managed Euromonitor freelance analyst in Saudi Arabia. Responsibilities included training, quality control, & tech support • Attended major industry conventions and gave presentations on market trends• Provided expert commentary on regional trends & consumer behavior for organizations including the BBC’s Gulf Business Report, Gulf News, The National, Arabian Business & Retail Middle East• Trained and mentored new team members

Senior Research Analyst, January 2011 to December 2011Research Analyst, January 2009 to December 2010Associate Research Analyst, August 2007 to December 2008• Repeatedly recognized for top performance through fast-track promotions and selection for high-priority initiatives• As senior analyst, responsible for coordination of IDC’s quarterly hardcopy peripherals tracker and high-speed production device tracker in Central & Eastern Europe, Middle East & Africa (CEMA), working closely with 24 local analysts covering 35 countries • Ensured timely delivery of accurate market data and forecasts for the entire CEMA region• Investigated and responded to client queries regarding market trends and individual vendor performance• Reviewed and edited annual vendor profiles and market reports for more than 20 countries in CEMA and ensured all reports published by deadline• Created training materials for new local CEMA analysts and conducted training via teleconference and in person, including in-depth training with the regional team in Dubai• Verified and analyzed hardcopy device sales data and forecasts for Belarus, Ukraine, Kazakhstan, Serbia, Israel and South Africa working closely with IDC’s local analysts in those countries• Conducted quantitative market sizing, analysis and forecasting on a quarterly basis for “Rest of Eastern Europe” (small countries in E. Europe/CIS)• Prepared data deliveries and presentations on market trends for large clients, including Xerox, HP, Canon, Samsung & Epson

Accounts Receivable for company divisions in the United Kingdom and Ireland• Allocated new payments to customer accounts (approx. £ 2 million daily) using SAP accounting modules• Investigated and resolved problematic payments• Prepared and carried out refunds to customers and transfers to other branches of Siemens