• Executive Support: Provided high-level administrative assistance to senior executives, handling scheduling, calendar management, and coordinating meetings across departments to support organizational goals. • Calendar & Time Management: Expertly managed executive calendars, prioritizing and scheduling appointments, ensuring preparedness for engagements, and maintaining clear communication with stakeholders. • Microsoft Teams Proficiency: Utilized Microsoft Teams extensively to coordinate virtual meetings, manage team communications, and organize project workflows, enhancing collaboration within teams. • Event Coordination & Travel Planning: Arranged and organized events, executive travel itineraries, and accommodations while ensuring compliance with organizational policies and budgetary guidelines. • Documentation & Reporting: Prepared and reviewed reports, presentations, and other documentation with accuracy and attention to detail, supporting data-driven decision-making and executive reporting. • Confidential Information Handling: Managed sensitive information with discretion, maintaining compliance with privacy regulations and CDC guidelines. • Process Improvement: Identified and implemented administrative process improvements to increase efficiency and streamline operations.

• Educational Program Development: • Design, develop, and implement educational materials and programs tailored to diverse communities to raise awareness surrounding PrEP as and effective HIV prevention strategy. • Clear understanding of Linkage to care, ARTAS, and programmatic reporting for Public Health programs. • Workshop Facilitation: • Conduct engaging workshops and presentations in community settings, healthcare facilities, faith based organizations, and education institutions to disseminate information about PrEP. • Adapt presentation content and delivery methods to suit the cultural and linguistic needs of target population. • Community Outreach and Engagement: • Develop and maintain partnerships with community-based organizations, healthcare providers, and advocacy groups to expand access to PrEP services. • Organize outreach events, health fairs, and information sessions to reach individuals at high risk for HIV transmission. • Data Collection and Evaluation: • Collect and analyze data related to PrEP awareness, uptake, and adherence to evaluate the effectiveness of education interventions. • Use data insights to inform programmatic adjustments and identify areas for improvement in PrEP dissemination efforts. • Ensures implementation of timely disease intervention strategies to decrease the prevalence of such diseases • Collaborate with interdisciplinary teams to ensure that education initiatives align with current public health guidelines and best practices. • Assessed, planned, implemented, and organized clinic structure for staff and patients. • Refill request, tracking, and ordering through pharmacy and medication storage organization. • Clinic calendar maintenance includes creating patient appointments, appointment reminders, and reschedules.

• Principle Special Assistant to CDC’s Center for Global Health’s COVID-19 Responsible Official and former COVID-19 International Task Force (ITF) Principle Deputy Incident Manager (PDIM), ITF Team Leads, and Deputies of Science. Apprise Senior Leadership on global COVID-19 Emergency Response activities for 26 months of the pandemic as part of a contract mechanism with General Dynamics IT (GDIT).• Manage priority logistics liaison between global COVID-19 task force leadership and other emergency response arms including the Global Joint Information Center (JIC) Team, CGH OD, and CDC subject matter experts. Develop and effectively execute project outlines and concepts - Draft presentations, talking points, briefing materials to support Center for Global Health Responsible Officer in preparation for meetings and conferences with senior officials from CDC, USG colleagues, international partners, and other public and private institutions.• Coordinate interagency information channels to ensure seamless flow of information across USG partner agencies. In addition to facilitating high-level webinars and meetings between CDC, World Health Organization (WHO) and partners at the Gates Foundation.• Lead in establishing internal and external meeting logistics and post-action review sessions with senior leadership. • Analyze and amplify the logistic management for Unsolicited Proposals from Countries for funding.• Create and manage content management systems to manage day-to-day operational activities related to addressing immediate and long-term international emergency response needs and workflows; establishing procedures for the prompt processing of oral and written request for leadership’s time; assuring timely response; coordination of logistic arrangements, etc.• Oversee the COVID-19 global functional mailbox for team lead emails to inform leadership of high-level correspondence and follow-up requests. Monitor CGH CCRO Mailbox and calendar.

• Project lead for HIV and AIDs related grants during tenure as the HIV agency wide coordinator working with inpatient and outpatient addiction recovery clients, lead educator on the risk of HIV transmission and care.• Worked closely with a multi-interdisciplinary team to provide intensive outpatient substance abuse treatment to adult mental health and substance abuse clients. • Provided case management and community outreach for HIV positive clients to include testing and education for high risk and at-risk populations • Enhanced Electronic Medical Records system to capture larger data sets for reporting purposes. • Maintained and submitted quarterly reports to funder and state level entities.• Featured in published web article for increasing agency testing capacity and community outreach.• Coordinated HIV counseling, testing, and care for 5 agency facilities including the crisis center.

• Public health outreach workers responsible for locating and counseling people with sexually transmitted diseases as well as their contacts. Trained skills include communication, contact tracing, interviewing, case analysis, and community engagement.• Responsible for enrolling clients in the Ryan White program for health care coverage. • Engaged clients with scheduling enrollment for medical appointments, medication refill • Offered clients HIV prevention education, risk reduction counseling, and HIV testing and counseling in one on one and group settings. • Identified barriers to care, referred to other services (e.g., mental health and/or substance abuse treatment), referred and linked clients to long-term care providers, and monitored appointments and health outcomes. • Use of essential communication skills in interviewing, counseling, case analysis, and engaged with provider and community engagement.• Kept up-to-date information in reference to appointment availability of health care. Conducted follow-up calls with clients, to closely monitor linkage, adherence, and retention. HIPAA complaint.

• Project manager for a Gilead grant funded grant that provided linkage of HCV positive inmates to care after release. Lead for Rapid Entry Program for released inmates; identified barriers to medical care, provided guidance on referrals to other services (e.g., mental health and/or substance abuse treatment), linked clients to long-term care providers, and monitored appointments and long-term health outcomes.• Facilitated ART (Anti-Retroviral Treatment) intervention with newly diagnosed clients to provide education to produce higher outcome for medication and adherence. • Senior Editor for development of the Standard Operating Procedures (SOPs) for program coordination with Georgia Department of Corrections and selected/targeted Georgia Prisons.• Conducted program meetings with Wardens and Health staff at various Georgia State Prisons, proficient in strategic planning and care management and provided and promoted health education sessions focused on disease risk reduction, short and long-term care, and communication resources to empower decision making regarding patient health status disclosure. • Led group sessions on education, risk reduction, transmission, and the reduction recidivism. Conducted Health Education classes to encourage prerelease HCV testing in addition to standard HIV prerelease testing.• Experience with program implementation and oversight with an emphasis in health promotion and education. • Implementation of behavioral suggestions aimed at producing higher rates of adherence.

• Program lead as the main point of contact for prisoner release linkage to care. Ensured smooth transition to society and worked to identify barriers to care, referred to other services (e.g., mental health and/or substance abuse treatment), referred and linked clients to long-term care providers, and monitored appointments and health outcomes. Served the entire state of Georgia in collaboration with the Georgia Department of Corrections.• Project management for Georgia Department of Corrections and Georgia Department of Public Health HIV Linkage program aimed at providing disease education, risk reduction, and care and disclosure implementation. • Reviewed prisoner risk assessments, interviewed prisoners and determined risk priority to facilitate the delivery of prison-based Prisoner Reentry programs.• Led group sessions conducted on education, risk reduction, transmission, and the reduction recidivism.• Care management aimed at suggesting behavioral modifications leading to an increase in adherence and retention. • Obtained a high rate of successful linkage of inmates to proper care and social services upon their release from the prison system, leading to increased linkage percentages. • HIV Counseling and Testing trained to provide one on one counseling sessions with HIV positive inmates.

• Program lead as the Aids Drug Assistance Program (ADAP) SME to counsel and provide case management for HIV positive clients to assist with application for medication assistance, assistance with housing and care, and navigation of the healthcare and social service system. • Processed and submitted Aids Drug Assistance Program (ADAP), Patient drug assistance, and patient housing applications.• Implemented process and procedures that decreased turnaround time for client’s drug assistance application process from start to submission.• Implemented process and procedures directed from the and CDC and Georgia Department of Public Health to maintain adherence in policy. • Created programs around diversity & inclusion to address barriers to care & assess community needs.• Performed data analysis of newly infected clients via Crystal Reports to report to CDC.• Assisted in providing training for new staff and participated in monthly team trainings.• Successfully led interviews and ranked applicants for open positions within the organization.

• Inbound nonclinical pre authorization data entry• Outbound provider calls • Insurance knowledge and terminology• Daily usage of CPT codes and ICD-9 codes• Extensive knowledge of various health plans• Provide caller with pleasant call experience• Adhered to PHI and HIPAA

• Experience using Practice Plus and Epic systems, insurance knowledge and verification for Labs and Physicians.• Confirmed patient information, collected copays and verified insurance.• Directed patient flow during practice hours, minimizing patient wait time.• Processed insurance claims from start to finish.• Greeted patients and scheduled appointments.• Checked and verified patient's medical and insurance information.• Located, checked in and pulled medical records for patient appointments and incomplete charts.• Carried out front office duties utilizing data entry skills in framework of medical database.• Coordinated front office duties, including customer service, patient scheduling and billing.

• Handled inbound calls for Medicare Part D prescription drug program enrollment for Humana• HIPPA and Center for Medicare/Medicaid Services compliant in all business aspects• Knowledgeable in Medicare and Medicaid products and services to help customers• Presented plan options and comparisons to ensure best service value

• Posted payments received for red light citations from a bank lockbox for six jurisdictions• Completed transfers of liability in a timely manner and on a daily basis• Handled customer correspondence via phone, mail, or e-mail• Utilized MS Office Suite (Outlook, Word, Excel, and Power point) daily• Responsible for all account reconciliations, services, and updates

Collections on past due and charged off debts. Inbound and outbound calls. Met and exceeded monthly collection goals.