Ashley Coffey Email and Phone Number

Supporting and coordinating associate functions against volume within the very Personal Shopper team.Development Planning, setting goals with associates to grow within their role and pushing growth for future opportunity.Encouraged the team to best serve their customers with professionalism.Lead and participated in team meetings, multi-team meetings.Handled escalated customer communication as needed.Experience with high profile clients.Effective verbal and written communication skills.Managed projects within the team.Supported the team with Personal Stylist Marketing initiatives.Encouraged process improvement and feedback for streamlining processes within the team.

Assisted various Special Services Teams within J.Crew, such as the Wedding, Personal Shopper, Email/Chat, Madewell and International Teams. Monitored Team volume for each team and coordinated adjustments in associate daily activity based on the needs of the business.Cross trained across teams to expand knowledge base.

Communicated and assisted with internal customers, communicating policy/procedures including direct interface with the corporate office and office of Mickey Drexler, CEO.

Provided customer support directly to J.Crew customers. Interacted and satisfied customers in a professional and efficient manner. Engaging the customer to determine the most appropriate products and services to offer.Resolving the customer's need -- be it by completing a sale, tracking the process of a shipment, or effectively processing post-sale credits and charges.