Assist in the maintenance and monitoring of the office 365 tenant for the school.Maintain and monitor the usage of Exchange online, SharePoint online and Microsoft OneDrive.Acting IT manager on Wednesdays and in the absence of the IT manager.Successfully managed the configuration, maintenance, and distribution of all ICT devices throughout the school, including devices allocated to students.2nd Line support for all IT issues.Collaborated closely with contractors and the facilities team during significant IT projects, ensuring alignment between technical.requirements and infrastructure.Oversaw the purchase, install, configuration and maintenance of the CCTV system.Assist in the maintenance and monitoring of the school network.Collaborated closely with the ICT Operations Manager to ensure consistent and efficient performance of ICT systems.Provided crucial technical support for assemblies and events by setting up IT, presentation, and audio equipment.Maintained network user records, ensuring that user accounts and permissions were accurate and up-to-date.Contributed to the development and maintenance of the school-wide network through active participation in network installations, configurations, and ongoing improvements.Led the oversight of the school's ticketing system, playing a pivotal role in maintaining a responsive and efficient support process.

Collaborated closely with the ICT Operations Manager to ensure consistent and efficient performance of ICT systems.Provided crucial technical support for assemblies and events by setting up IT, presentation, and audio equipment.Proactively reset user accounts and passwords as needed, providing efficient assistance to users who encountered login or access issues.Maintained network user records, ensuring that user accounts and permissions were accurate and up-to-date.First point of contact for IT related issues.1st line support.