Ashley Cote Email & Phone Number

New York, Ny

New York City Metropolitan Area

Provided white glove service and monthly product demonstrations and training sessions to clients, enhancing their understanding and usage of products/servicesDeveloped and maintained knowledge base for online portal subscriptionsSet up subscriptions from start to finish (Creating user accounts, teams, billing, onboarding)Increased revenue by 20% by proactively identifying opportunities to upsell or cross-sell services to clientsTroubleshoot online subscription issues while maintaining and ensuring things were working as they shouldMaintained a 90% renewal rate as the point of contact dealing with our company’s subscriptions

New York City Metropolitan Area

Managed customer accounts, processed orders, and handled customer inquiries through various channels. Utilized strong communication and active listening skills to understand and address customer needs effectively. Resolved complex customer issues, providing satisfactory solutions and ensuring high customer retention. Collaborated with cross-functional teams to ensure seamless customer experiences and problem resolution. Processed returns (RMAs) and applied credits that were listed on account. Acted as a product knowledge expert, assisting customers in making informed purchasing decisions. Implemented a new process in collaboration with our Accounts Receivable department to cut down our outstanding balances by 70%

New York City Metropolitan Area

Kept records of customer interactions or transactions, recorded details of inquiries, complaints, or comments, as well as actions taken. Handled 70+ calls a day while evaluating customer account information to assess current issues and determined potential solutions. Resolved customer issues by performing activities such as exchanging merchandise, processing returns or adjusting bills. Responded to customers through a variety of different channels including email, online chat, and telephone.

Information Technology

High School Diploma