Responsible for actively pursuing personal learning and developing opportunities along with associates within the front end team. Completing all point of sale opening and closing procedures including verifying the contents of cash registers. Effectively communicating with and supporting associates and necessary management on a daily bases. Investigating and resolving customer inquiries and complaints in a timely and empathetic manner.

Duties include keeping exam rooms clean and organized, visual acuity testing, pretesting patients beforeexamination with NCT and auto-refraction, determining the visual capabilities of the patient, monitoringinventory in exam rooms, educate patients on how to wear and car for contact lens, and minormaintenance tasks.

Daily duties included daily insurance verification checks for appointments and walk-in services, contacting patients to discuss insurance coverage, copays, and secondary options if coverage was not available at time of service. Provided excellent customer/patient service over phone and in person at all times. Eliminated any confusion to make sure experience met company expectations and ensure patient retention.

Responsible for actively pursuing personal learning and developing opportunities along with associates within the front end team. Completing all point of sale opening and closing procedures including verifying the contents of cash registers. Effectively communicating with and supporting associates and necessary management on a daily bases. Investigating and resolving customer inquiries and complaints in a timely and empathetic manner.

Supervise associates in the area of responsibility by assigning duties, communicating goals, providingfeedback and follow-up, monitoring performance, teaching and supporting company policy andprocedures. Provides associate training for new employees. Resolves customer related issues in regardto any issue. Process and maintain all currency and prepare and maintains accounting records, files,transactions, and other documentation including generating, interpreting, and analyzing reports relatingto cash deposits and researching for accounting-related activities.