Ashley Crispin Email & Phone Number

In my role as a Junior Cloud Engineer at Change Grow Live, I play a key role in supporting the organization's cloud-first strategy by leveraging Microsoft 365 and Azure services to enhance scalability and security. I automate key tasks with PowerShell, reducing manual effort and improving overall efficiency. Additionally, I act as an escalation point for.

• In my role as a Service Desk Analyst at Change Grow Live, I provided technical support to internal and external stakeholders, utilizing remote support tools to resolve service requests and 1st line incidents efficiently.
• Ensured professional and timely resolution of technical issues.
• Developed strong communication and problem-solving skills in a fast-paced environment.

London, England, United Kingdom

I spearheaded IT projects at AC Computer Services, London, delivering exceptional results by managing website infrastructure and deploying Microsoft 365 and Azure environments. Through close collaboration with stakeholders, I ensured all key deliverables were met on time and within budget.

• Achievements:During the pandemic we performed a technical deployment of Teams as a key product to allow ourselves and clients to function collaboratively.Role involved working with charities, financial organizations.
• BAU support
• Proactive maintenance
• Projects to deploy new technology and infrastructure

London, United Kingdom

Providing proximity support to the London office of a leading investment management company.

• Achievements:
• My work helped to build great internal and external stakeholder relationships.Using and supporting a range of bleeding edge technologies:
• Bloomberg, Cisco and Palo Alto firewalls as well as a light amount of AWS
• The usual Microsoft stack of technology such as Azure AD, Exchange etc.

London, United Kingdom

• Achievements:
• Assisted in improving the user support experience when engaging with the service desk teamRole required key technical skills such as:
• Proficiency with desktop OS and server OS support
• User administration
• Networking knowledge

• Achievements:
• Implemented the Skype/Teams UC firmware across a range of video conferencing systems to transform the way meeting rooms communicated with external parties, increasing efficiency across sitesWorked hands-on with two.
• Troubleshooting for a wide range of systems such as: a Microsoft RDP server cluster, a hybrid AD and Azure AD setup with multiple forests and domains and a hybrid Exchange deployment
• Assisting with the phasing out of a combination of cloud-based Gamma Horizon telephony and replacing with Skype for Business/Teams telephony
• Adhering to the internal SLAs and ITIL standards set ensuring work was prioritised accordingly
• Managing liaisons with suppliers and other external stakeholders to maintain a good level of service

Chelmsford, United Kingdom

• Achievements:
• Implemented several email security systems to improve spam reduction, security and deliverability of outgoing mailWorked as an apprentice with this company for two years before being fully employed for 7 months.
• Providing remote and on-site support to contracted and ad-hoc clients
• Managing weekly maintenance
• Working with suppliers and vendors of our various products
• Escalating issues or service requests internally where appropriate

Advanced Level Apprenticeship In It, Software, Web & Telecoms Professionals, Information Technology, Pass

Btec Level 3 Diploma In Professional Competence For It And Telecoms Professionals (Qcf), Information Technology, Pass

It

Education record