- Provided technical support to diagnose and resolve complex technical issues for clients related to Microsoft's Azure cloud computing platform- Worked closely with clients to understand their cloud computing needs and assisted with deploying, configuring, and managing Azure resources- Collaborated with client development teams to optimize cloud-based solutions- Documented technical issues and solutions in the support ticket system for future reference and collaborated with the Azure development team to report bugs and suggest improvements

- Helped moderate and co-lead Artificer (Programmer) faction and its initiatives- Advised on Party System implementation for Make Work Fun - https://www.makework.fun/- Co-led a series of online presentations and discussions on Obsidian

- Led initiative to enable better communication and documentation between volunteer programmers which led to improved understanding of overall project code using Miro- Conducted code reviews and gave feedback to ensure that the contributions are in-line with coding standards and using relevant systems- Developed User Experience improvements and fixed bugs for the community C# Discord bot

- Resolved internal tooling issues that sped up Customer Service call-times, reduced Services installation expenses, and increased capabilities- Researched, implemented, and tested communications with a third-party API to integrate events in multi-threaded Windows application, resulting in revenue for the customer-specific integration- Improved C++ .NET Windows MFC applications to fulfill cybersecurity requirements which led to the VCC application getting NIST certified- Resolved UI-related bugs within the product suite applications- designed and developed front-end proofs of concept for product suite configuration UI in React JavaScript to improve experience for the customer- worked with backend engineer to develop JSON web service messages to assess on the front-end

Assisted in teaching programming and game design interest classes to high school students.