Supervised and participated in the day to day activities of store support staff, ensuring that expected standards of floor presentation and operational processes were maintainedOversaw administrative activities including ensuring associates were paid appropriately, keying hours in payroll system and responding to basic human resources issuesParticipated in overall supervision and operational activities such as open/close, alarm list and customer serviceSupervised staff reporting including scheduling, assigning work activities, training, performance management and recruitment of new staffManaged Health and Safety Committee, ensuring all associates worked in compliance with all health and safety rules and regulationsEnsured operational efficiency by creating a “how to plan” in all logistics activities, maintaining expected customer service levelsOversaw basic maintenance activities, visual presentation, collateral and salesAssisted with the sales floor when needed, sales negotiation and sales help

Worked with all territorial managers, ensuring customer service levels where metDealt with customer service issues in a timely mannerProvided administrative support including, but not limited to – document preparation, invoicing, payments, filing, along with other administrative tasksScreened and followed up on messages/emails Answered all incoming calls in French and/or English Made outgoing cold calls to generate new leads