Collaborate with administrative and clinical staff from multiple departments to triage, coordinate, and improve the overall patient experience at Emory Women’s Center.● Isolate potential risks and financial obstacles by examining reports and schedules for patients that may require urgent authorizations● Identify and prevent potential insurance denials by ensuring patients have records and locating patients with government payers which do not cover elective terminations● Generate financial reports to identify gaps in departmental performance and adjust processes to capture potential losses ● Evaluate and analyze reports to pinpoint missing referrals● Developed custom care coordination procedures resulting in an increase in total monthly revenue.● Established a standardized scheduling system leading to an increase of Emory GYN utilization goals by 40%. ● Assisted project managers to develop new client management protocols.● Obtain prior authorizations and precertification for inpatient and outpatient procedures.● Partnered with finance managers to improve the precertification process, resulting in satisfaction of Emory’s operational goals and objectives. ● Significantly reduced claim denials by streamlining the precertification and verification process.● Collaborated with clinical, and administrative staff to improve front end scheduling protocols of in office procedures, ensuring compliance of patient, and employee safety

Served as liaison between provider and patient for high volume clinic averaging 150 outpatient visits daily. Provided administrative support for over 40 providers and 7 divisions of the Gynecology and Obstetrics department.● Recognized as a key contributor to Press Ganey satisfaction initiatives.● Exceeded departmental goals by verifying and processing insurance referrals which ensured payment from healthcare maintenance organizations and government payers.● Oriented four new hires, educating them on Emory’s customer service model, patient flow, and the revenue cycle process.● Decreased revenue loss by 15% by capturing charges and ensuring accuracy of accounts.

Successfully developed partnerships by initiating communications and extending services for referrals● Increased referrals by 20%● Expanded collaboration with community programs through networking● Participated in community events by performing screenings and presentations ● Assisted in coordination of a large charity event hosting over 100 local organizations

Streamlined and maintained a system that allowed for accurate reporting of guest payment without compromising private information.● Received multiple scores in the 90th percentile throughout Marriott sites.● Anticipated and addressed guest’s service needs utilizing the L.E.A.R.N method.● Developed and maintained positive working relationships with guests, clients and VIP rewards members.● Generated reports to identify special requests and inaccuracies● Coordinated VIP arrivals with designated personnel for escort and delivery of amenities

Assigned work tasks and coordinated dining room personnel Trained dining room employeesEnsured prompt and courteous customer service