Product Manager for Network Connectivity Equipment portfolio. Supplier liaison to obtain the best products at the best prices. Manage the C-COR Product Approval and Change Management processes. Engage clients in Technical Sales capacity.

• Conducted interviews with key business users at client (Skybridge) to collate information on business process workflows, user operational requirements and UI enhancements for the Skybridge work planning and tracking application.• Defined detailed User Stories with Acceptance Criteria, obtained end user approval and collaborated with Skybridge development team to implement requested features.• Provided mentoring to Junior Business Analysts at Skybridge.• Collaborated with CEO to deliver key aspects of jEyLaBs strategic business plan.• Juggled multiple competing priorities simultaneously and made things happen in a fast-paced, customer focussed dynamic environment.• Developed work breakdown structures and cost estimates for business system proposals. • Worked closely with clients (Victoria University, Arthur J. Gallagher) to clarify product requirements and acceptance criteria.• Managed a team of four consultants through the design, development, testing and support of a K2 timesheet application for Victoria University.• Mentored and managed jEyLaBs on shore and off shore development resources.• Utilized experience and analytical skills to identify new features in the jEyLaBs ERP system (VaultPro) to enhance product value and increase team productivity.• Conducted extensive User Acceptance Testing to verify correct feature implementation and compiled comprehensive defect reports (as required) to document bugs and design flaws.• Utilized ‘attention to detail’ skills to critically review delivery / support project documents and reports prior to client delivery.• Analysed and updated business processes and templates to satisfy changing business needs.

• Used interpersonal skills, fairness and a motivating reward system to roster staff in Melbourne and Sydney offices to provide 24/7 support services.• Employed strong leadership to manage, motivate and mentor five Broadcast Engineers to achieve client (7 Network, ABC) recognized excellence in Customer Support.• Defined meaningful performance objectives including professional development objectives for direct reports and conducted annual performance reviews.• Established a strong working relationship with a disgruntled client (7 Network) and successfully managed the resolution of 300+ defects in a deployed Asset Management system to secure an $800K support contract.• Effectively liaised with local and international vendors to resolve product defects while maintaining positive vendor relations.• Utilize team member feedback to improve the deployment planning process and template.• Devised metrics to measure the organization's success in delivering support excellence.• Strengthened business relationship with a key client (ABC) by proactively leading the specification, negotiation and successful implementation of a $700K expansion project that was tagged as an “impossible sale” by the account manager. • Employed advanced documentation skills to define the AS-IS and TO-BE system requirements for a client (ABC) News system experiencing performance issues.• Successfully specify, quote, negotiate, plan and manage delivery of numerous system upgrade and customised training projects.• Utilized analytical skills to identify gaps and inconsistencies in quality management system. • Updated and created process workflows, templates and documentation to satisfy ISO 9001 audit criteria.

• Successfully delivered a $1 Million bespoke software development project (Java/MySQL) exceeding client performance expectations and business requirements.• Utilized excellent interpersonal skills to establish a collaborative trusted working relationship with a client (Telstra) and used strong analytical skills to elicit system requirements.• Clearly documented implicit and explicit requirements in a highly detailed specification including UI mock-ups, functional and workflow descriptions, approved by the client.• Managed entire software development life cycle: eliciting and documenting requirements, estimating, planning, designing, building, variation management, testing, packaging, deployment and support.• Planned, tracked and managed activities of eight (8) team members and reviewed individual performance against clearly defined and communicated targets and objectives. • Identified and implemented improvements in the variation management process. • Created and presented executive reports on project progress and performance.• Demonstrated strong stakeholder management skills at multiple levels: client business managers, client technical experts, internal executives and technical team members.

• Conducted interviews with key business users (Telstra and Seven Network) to elicit information on operational processes and user requirements. • Coordinated and contributed to the production of high quality specification documents.• Developed highly effective communication skills, both written and verbal. • Effectively explained complex technical issues to non-technical colleagues and clients.• Collaborated with fellow Project Managers and shared team members to concurrently deliver high quality software across a suite of products.• Effectively planned and managed software development and testing teams to deliver high quality software solutions developed in C++ and Web/SQL.• Conducted regression and system-level testing to verify software quality before release.• Developed an excellent understanding of the full software development life cycle and project management methodologies.

• Designed, developed and tested C++ modules for Telstra Operational Support System.• Effectively facilitated technical communication between Telstra and software development team to deliver quality software exceeding clients expectations.• Actively contributed to process improvements resulting in CMM2 accreditation.

• Designed and developed (C++) modules for Telstra Network Management System.• Provided field support services for Telstra system deployments.