Ashley Czajka Email & Phone Number

• Create and maintain confidential customer files and maintain profiles
• Multi task environment through phone calls and emails
• Provide exceptional customer service and problem solving with a smile and can do attitude

Create and maintain confidential customer files and maintain profilesMulti task environment through phone calls and emailsProvide exceptional customer service and problem solving with a smile and can do attitude

Generate reports for customer satisfaction team on a weekly basis. Analyze incoming customer satisfaction data.

Worked with a team to achieve customer satisfaction goalsBuilt and maintained working relationships with several vendorsProvided administrative support to managementMaintained cost effective budgetSynthesized data from internal feed and third party sourcesAnalyzed both qualitative and quantitative data in Excel formatBuilt and maintained Access.

Worked with a team to achieve customer satisfaction goalsBuilt and maintained working relationships with several vendorsProvided administrative support to managementMaintained cost effective budgetSynthesized data from internal feed and third party sourcesAnalyzed both qualitative and quantitative data in Excel formatBuilt and maintained Access.

I worked as an intern helping create new ideas for customer satisfaction. I also did analytic work for the customer satisfaction team.

Analyzed, compiled, and reported customer experience research patterns and themesCollected and formatted qualitative and quantitative data in ExcelPresented customer experience management trends and solutions to team and

Analyzed, compiled, and reported customer experience research patterns and themesCollected and formatted qualitative and quantitative data in ExcelPresented customer experience management trends and solutions to team and supervisorsOrganized intern dinner for 35 interns and professional staff

Recruited and assembled teams for a virtual study and collected data from each teamConducted team building activities both virtually and in a classroom settingDemonstrated leadership abilities through team managementDeveloped verbal and written communication skills in a leadership roleUsed Excel and Survey Monkey to gather and analyze data

Recruited and assembled teams for a virtual study and collected data from each teamConducted team building activities both virtually and in a classroom settingDemonstrated leadership abilities through team managementDeveloped verbal and written communication skills in a leadership roleUsed Excel and Survey Monkey to gather and analyze data

in Psychological Measurement and TestingCoordinated and collaborated with professor to finalize recommended changes to teaching planActed as advisor and held office hours to assist students with questions and concernsGained experience analyzing and presenting plans to groups of authoritiesAdministered and prepared review sessions for studentsDemonstrated.

in Psychological Measurement and TestingCoordinated and collaborated with professor to finalize recommended changes to teaching planActed as advisor and held office hours to assist students with questions and concernsGained experience analyzing and presenting plans to groups of authoritiesAdministered and prepared review sessions for studentsDemonstrated.

Education record

B.S, Psychology

B.S, Psychology