Answering incoming phone calls and assisting customers and non-customers with a wide variety of issues. Updating accounts, processing payments, and resolving issues with violations.All updates and processing performed on Oracle Software.

Assisted sales and managed orders on major accounts such as Amazon, Chewy, Walmart, Target, Rite Aid etc. for multiple business units. Disputed and came up with processes for managing customer’s non-compliances charges as well as issuing returns and credits. Assisted in bringing in a new business unit and transitioning their system data from MAS100 into our Microsoft Navision system. Highly skilled in Sage Software MAS100, Microsoft Navision System and Microsoft Excel. Highly experienced in customer service.

Assisting customers with sales and product questions by phone and email. Entering data into excel sheets to add new products to our site. Assisting marketing by writing articles for of our online design blog and updating social media accounts. Skilled in Sage Software and Microsoft Excel. Highly experienced in customer service.

Assisted the COO and supported sales by sending salesmen and vendors product information. Ran the Ebay and Amazon accounts as well as processed necessary paperwork to send orders to the warehouse.Skilled on both MAS100 and Accellos. Highly experienced in customer service.

Assisted customers with selecting materials and put together designs. Helped maintain and run showroom. Wrote up BOLs and checked trucks for inter-company transfers as well as moved inventory in system. Skilled on both MAS90 and Prophet 21. Highly experienced in customer service. Received the Walker & Zanger Mission Award.