Experienced Department Head with a strong retail background. Skilled in promoting growth and enhancing team performance through effective leadership of day-to-day operations and special projects. Developed impactful Retention Power-Points for Reissue and Retention Specialists, contributing to increased employee engagement and customer satisfaction. Recognized as a mentor and counselor for new hires and individuals seeking career advancement opportunities. Currently pursuing certification in CyberSecurity with the University of Florida to further strengthen workplace safeguards.