As a Business Services Manager at AV Logistics, I oversee the daily operations and performance of the business services team, which provides support and solutions to internal and external customers in the logistics industry. I have a High School Diploma and more than 5 years of work experience in various roles at AV Logistics, including Logistics Coordinator, Order Creation Supervisor, and Ocean Support Specialist. I have developed and implemented process improvement initiatives, such as using Microsoft Power Automate to automate workflows and reduce errors and delays. I have also demonstrated quick thinking and problem-solving skills, as well as excellent communication and collaboration skills, in handling complex and urgent customer requests and issues. I am passionate about delivering high-quality and efficient service to our clients and partners, and I strive to continuously learn and grow in the field of logistics.