Ensure all operations are carried on in an appropriate, cost-effective way.Improve operational management systems, processes and best practices.Purchase materials, plan inventory and oversee workshop & technician efficiency.Help the organization’s processes remain legally compliant.Formulate and execute strategic and operational objectives.Examine financial data and use them to improve profitability.Manage budgets and forecasts.Perform quality controls and monitor KPIs.Recruit, train and supervise staff.Installing & configuring computer hardware, software, systems, networks, printers & scanners.Oversee and manage all Office Administrative, IT, CRM & Infrastructure.Dealing with all stakeholders, customers, suppliers etc.All sales, after sales, and customer service-related queries and duties.Source TendersThe sourcing of quotations and the compilation of tenders and all documents needed.Presentations and proposals for tenders.Attend project meetings and tender briefings and compile project plans when required.

Monitoring sites daily to check progress.Daily delegation of responsibilities.Project management and planning.Job site health and occupational safety.Keeping all projects on budget and within time frames.Evaluate progress and prepare detailed reports on all projects.Upkeep and maintenance of all CRM databasesBuild and manage relationships with all stakeholders.Negotiate contracts with external vendors and suppliers.Source and hire contractors and laborers as needed.Source equipment, materials, and monitor stock levels.Site visits for tenders and overseeing of staff at different sites across the Western &Northern Cape.Sourcing quotations for tenders and all other company projects.Attend tender briefings and project meetings as well as presenting proposals for tenders.Overseeing all company projects, tenders, and the completion thereof.

Telephonic and email Support for the Urbanise Strata and Strataware online accounting products.Managing Technical Support Helpdesk, as well as online chat to clients.Assisting, and resolving with all matters relating to the 2 Software platforms (installation, setup, database maintenance, imports/exports, infrastructure).Assisting, and resolving any IT related issues.Assisting, and resolving issues/setup/customization of MS Office Suite.Telephonic, email, and online user support.Training of customers on the company’s technology and software suite.Assisting in the development of training materials such as articles, videos etc.Ensuring professional and fast responses to customer enquiries.Assisting the Country Manager and the Head of Support with management reports. board reports and annual budgets where required.Serve as a software subject matter expert to assist client with implementation and configuration decisions.

- Responsible for growth of our Business Partner/Re-seller base in all regions, locally and abroad.- ensuring growth of Business Partner base (recruiting/on boarding), as well as growth of revenue of Business Partners.- assisting with all queries that may arise from sales and implementation cycle, whether internal or via Business Partners- assisting Business Partners with proposals, quotes, presentations, sales opportunities, and also sales support.About our Software product:Cloud First, P2P and spend management solution. Fraxion's functionality assists companies in;- Controlling indirect procurement and employee generated expenditure- Ensuring that expenditure is authorised before it is incurred- Controlling supplier take - Automating and improving process efficiency- Enabling spend visibility- Reporting: against budget (including open orders), suppliers, individuals, risk etc.- Managing purchase requests, expense claims, travel, capex, leave, projects and quotations- Enforcing corporate governance

• Act as an ambassador for Sage in the Accountants channel, promoting Sage presence and support. Organise and attend national and regional events to promote Sage• Accountable for the growth of the Accounting Business Partner/Resellers.• Ensures both growth of new Accounting business partners (recruitment) and growth of revenue from existing business partners (business development).• Balanced focus across all territories and segments of Accounting clients.• Assists business partners with proposals, quotes, presentations and sales opportunities and manages partner performance expectations.• Provide sales support to Business Partners, as well as internal and external customers.• Contribute to and implement strategic sales model to deliver revenue objectives, operational efficiencies, profitability and growth• Ensure Accounting Business Partners are aware of all new product releases, offers and incentives, marketing materials and any relevant issues from the wider market place.