Ashley Etchison Email and Phone Number

Full time CDBG Office Assistant for the Community & Economic Development Department.Coordinates the landlord licensing program, monitoring the status of nearly 3000 single family homes and 30 apartment complexes, intaking renewal applications, scheduling inspections, and providing repair reports to property owners.Oversees the Community Development Block Grant programs. Current programs include a seasonal lawncare service for senior citizens, one fulltime code enforcement officer for low-income areas, and minor home repair.Assists in the development of the Neighborhood Enhancement Program, an additional minor home repair grant program for targeted areas in Madison Heights.Intakes and processes permit applications, contractor registration forms, certificate of occupancy applications, and other forms for CED activities.

Intern for the Community and Economic Development Department of Madison HeightsFacilitated in the processing, issuing, and scheduling of building permits and inspections through the BS&A software system, ensuring contractors are registered and open balances are made current.Collaborated with the finance department on Principal Residence Exemption reporting to track occupancy records, consolidating a list from nearly 600 homes to 70 without verified occupancy in a span of 3 months.Archived over 200 sets of historical building plans via ApplicationXtender and connected with business owners to provide them with the original copiesTook part in-site training with Fire Marshal Paul Biliti and conducted site walkthroughs, fire suppression tests, and exposure to site plan meetings with city planners and engineers.Assisted with the landlord licensing program, performing tasks such as processing applications, scheduling inspections, and providing landlords with detailed repair letters, ensuring they remain in compliance with city ordinances.Aided in the landlord license renewal of the Lexington Village apartment complex, processing, renewing and scheduling all 872 apartment units for inspection, as well as the renewal/inspection process for several smaller complexes in Madison Heights.

Provided efficient customer service to 500+ guests weekly, ensuring consumer satisfaction resulting in returning customer base.Recorded daily and monthly sales data in physical and digital formatsDeveloped weekly schedules for a team of 8-12 people with varied availability to maintain a balanced workload.Enforced strict cleanliness and hygiene procedures during the COVID-19 pandemic, creating a safe environment for both guests and employees.

Provided efficient customer service to 500+ guests weekly, ensuring consumer satisfaction resulting in returning customer base.