Ashley Deiter Email & Phone Number

Rjh

- Provide Tier 2/3 technical support for Cerner Applications, such as: Powerchart, Perioperative Powerchart (SurgiNet), sAnesthesia, Scheduling, and Registration. - Perform service package analysis, testing, and validation.- Deliver technical corrections and enhancements while following standardized change management processes. - Collaborate on executive level communication as well as draft policies, procedures, guidelines, and training documents. - Participate in design and build activities related to the IHealth project and other strategic initiatives.

Rjh, Vgh, And Nrgh

- Supplied peer-to-peer support for the New Platform upgrades to Registration and Scheduling at RJH, VGH, and NRGH.- Logged all service calls on behalf of OR Booking Offices at RJH, VGH, and NRGH. - Delivered training and education for Surgery Scheduling in preparation for Act 1b of the IHealth project.- Coordinated the manual data migration of 5,000+ Scheduled appointments at the RJH,VGH, and NRGH OR Booking offices.- Gave training and education for EMPI and Registration to support data integrity in the New Platform.- Attended the Island Health Interprofessional Educator day in November 2015 as an expert for Scheduling and Registration.

Rjh/Vgh, Victoria Bc

- Demonstrated ability to enter high volumes of data into Cerner Scheduling and Registration, and ORSOS.- Communicate and problem solve with various Coordinators and/or Managers for complex bookings.- Assist with the management of surgical waitlist data for Ministry of Health reporting.- Educate surgeons' offices regarding Island Health booking policies and guidelines, as well as Surgical Patient Registry (SPR) data collection.- Orientate new employees to Cerner Scheduling and Registration, and ORSOS data entry.- Train new employees to OR Booking, Medical Booking, and Preadmission Clinic processes.- Instruct patients via telephone regarding their upcoming surgery, and advise patients of required pre-admission tests/appointments.- Evaluate patient charts for completeness by gathering relevant admission and pre-admission information, while effectively communicating changes, outstanding documents, tests and/or urgent requests with colleagues as required.- Format tables, graphs and spreadsheets, such as the Preadmission Clinic schedule, using Microsoft Office Excel; daily use of Microsoft Office Word and Explorer Menu reporting application.- Perform a variety of office support duties as needed.

Rjh, Victoria Bc

- Arranged and facilitated key decision-making meetings between Cerner and Island Health stakeholders. - Captured design requirements and completed data collection workbooks for Cerner Registration and Scheduling.- Drafted formal executive-level communication for decision making purposes, including an SBAR for the overall IHealth Encounter Strategy.- Provided recommendations on 'future state' business process redesign for clerical staff in order to support application build, design, and functionality.- Aided in the development of training and education materials for Registration and Scheduling.- Coordinated testing activities for Registration and Scheduling.- Adhered to IHealth project methodologies, including maintenance of the Build Incident Enhancement Tracker, Change Control processes, and bi-weekly status reporting for Registration and Scheduling.

Rjh, Victoria Bc

- Participated in IHealth regional workflow validation sessions as a core SME for OR Booking and Pre-admission Clinic processes.- Supported strategic planning for the IHealth project by performing benefits, workflow and business analysis.- Performed gap analysis between current state and future state business processes.- Documented proposed design specifications for SurgiNet and Surgery Scheduling.- Collaborated on formal executive communication in the form of a Briefing Note for proposed changes to processes as recommended by the Procedural Readiness working group, and presented to CAG.

Marine Mammal Rescue Center (Mmr), Vancouver Bc

- Coordinated with the Department of Fisheries and Oceans (DFO), as well as other wildlife rehabilitation facilities, to provide emergency assistance to stranded, orphaned and/or injured marine mammals. - Maintained electronic animal husbandry records. - Provided marine mammal education and MMR public relations via social media and telephone.

Rjh/Vgh, Victoria Bc

- Performed receptionist and centralized administrative duties for the Royal Jubilee Hospital.- Engaged with visitors and patients to address questions, while ensuring patient confidentiality. - Followed-up on private room requests for the Preferred Accommodation Program. - Processed patient admissions for medical daycare, surgical, and emergency room visits using Cerner Registration Management.

Invertebrate Biology Lab

- Aided with the collection, identification, and preservation of live marine invertebrate specimens.- Prepared samples and specimens for lab use, also assembled and disassembled lab materials. - Conducted research on identified topics relevant to class and lab materials. - Supported learning for Continuing Studies students on weekly intertidal field trips.

Bachelor'S Degree, Marine Biology And Biological Oceanography

Continuing Studies, Leadership And Development Program