Ashley Delgado Email and Phone Number
I’m an experienced technical support engineer with a passion for helping developers succeed and ensuring optimal business operations through data-driven decision-making. With over 11 years at Apple, I’ve honed my skills in troubleshooting complex issues, managing enterprise-level developer support, and improving key business metrics through advanced analytics.Key highlights of my career include:Resolving over 200+ weekly support requests, ensuring secure identity management and streamlined development processes.Driving 80% improvements in data accuracy and accessibility during my time as a data analyst, empowering leadership teams with actionable insights.Collaborating cross-functionally to improve workflow productivity, enhance the user experience, and ensure alignment with the highest quality standards.I thrive in dynamic, fast-paced environments, working at the intersection of technology, data, and customer success. With a keen eye for detail and a passion for learning, I’m eager to bring my skills in troubleshooting, analytics, and operational efficiency to new challenges.
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Applecare Technologies Quality Engineering - Service And Support Quality EngineerAppleSan Diego, Ca, Us -
Apple Developer ProgramApple Aug 2016 - PresentTroubleshoot complex technical issues, ensuring secure development environments for 200+ developers weekly.Led cross-functional collaborations to optimize workflows, improving developer productivity and reducing issue resolution time.Deep familiarity with Apple enterprise technologies like Apple Business Manager, MDM, and cryptographic standards.Ensured alignment with Apple’s quality standards by providing developers with technical guides and app management resources.
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Business Solutions Ai & Ml Team - Data Analyst (6 Month Rotation)Apple Jan 2023 - Jul 2023Increased data accuracy by 80% and reduced validation time by 40%, driving improvements in decision-making and operational efficiency.Delivered real-time data to leadership, enhancing strategic decision-making and improving overall business outcomes.Experience in advanced analytics, metrics optimization and providing project management support for large data analytics and data quality management projects, including providing planning, scheduling, and deployment support.
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Direct Dispatch Chat: 90-Day RotationApple Feb 2021 - May 2021Developed profound familiarity with existing workflow and systems, synthesized with interpersonal skills to provide internal advisors inquiring about existing repair orders for customers with 100% accurate tracking information and SAP intel via chat.Guaranteed adherence with request workflow, creating new shipping labels and box order requests for existing repair orders. Charged with handling over 800+ repair cancellation requests monthly, performing follow up and ticket closing procedures.
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Cpu Mac - Technical Support SpecialistApple Jun 2013 - Aug 2016Adopted a friendly and outgoing attitude, simultaneously leveraging profound knowledge of Apple services with interpersonal skills to guarantee prompt customer support via phone, maintaining 90% customer satisfaction ratings during tenure. Developed proficiency with Apple operating systems to provide holistic support for both MacBooks and desktop Macs.Utilized client requirements analysis expertise to discern and ascertain client issues, swiftly developing appropriate solutions, guiding customers through each step patiently.
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Recreation Aide4Th R School Age Child Care - City Of Sacramento Sep 2009 - Jun 2013Sacramento, California, United StatesCultivated an enriching educational experience for elementary school age children with in-person instructional support. Effective enhanced both cognitive and physical skills within children with both indoor and outdoor recreational activities. Applied academic background to assist in delivering holistic education in subjects such as math, science, history and reading. Upheld strict 100% adherence and compliance with all childcare program protocols regarding security to ensure a safe environment for nurturing children.
Ashley Delgado Education Details
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Psychology -
Social Sciences
Frequently Asked Questions about Ashley Delgado
What company does Ashley Delgado work for?
Ashley Delgado works for Apple
What is Ashley Delgado's role at the current company?
Ashley Delgado's current role is AppleCare Technologies Quality Engineering - Service and Support Quality Engineer.
What schools did Ashley Delgado attend?
Ashley Delgado attended California State University-Sacramento, Sacramento City College.
Who are Ashley Delgado's colleagues?
Ashley Delgado's colleagues are حسين الخبراني, Matthew Sierra, Aaron Grewal, Morne Taljaard, Ligal Yefet, Vincent Yee, Claire Choi.
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1berkeley.edu -
Ashley Delgado
Marketing Major With A Minor In Spanish At The University Of Illinois ChicagoChicago, Il -
Ashley Delgado
Electrical Engineer At Lockheed Martin | M.S. In Computer Engineering | Mba CandidateEl Paso Metropolitan Area1utep.edu -
Ashley Delgado
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