Planning, Program Analysis and Evaluation (PPAE), Entry and Exit Transformation Office

Emergency Management Coordinator for Operations Support, U.S. Customs and Border Protection

I served as the Special Assistant to the Executive Assistant Commissioner, and the Deputy Executive Assistant Commissioner, Operations Support at CBP Headquarters, Washington D.C. I provided advice and guidance on undefined issues and elements for programs essential to the agency's mission, such as major agency programs of national scope and impact. I served as a confidant to the EAC and DEAC, and maintain close contact with a variety of high level CBP, DHS and other agency officials. Assisted in training of operational functions such as the process of getting correspondence, Congressional and taskers for Leadership approvals. Develop short and long term program goals, milestones and objectives to assist in evaluating effectiveness of administrative programs conducted throughout the office. Responsible for participating in meeting discussions and conferences concerning short and long term planning administrative matters; provide advice/recommendations both orally and written communication.

Supported the Chief, Deputy Chief, and Chief of Staff of the United States Border Patrol, at United States Border Patrol Headquarters in Washington, D.C.

• Operating numerous screening equipment and technology to classify dangerous objects in baggage, cargo and on passengers, and preventing those objects from being transported onto aircraft.• Attends daily intelligence briefings.• Searching and screening passengers which may include physical interaction (pat-downs, search of property), conducting bag searches and lifting/carrying bags, bins, and property weighing up to 70lbs.• Monitoring terminal entry and exit points.• Upholding awareness while working in an environment which includes noise from alarms, machinery and people, crowd distractions, time pressure, and disruptive and angry passengers.• Ability to identify and locate potentially life threatening or mass destruction devices, and to make effective decisions in both crisis and routine situations.

• Analyzed memorandum and legal documents according to the District of Columbia Superior Court codes.• Interviewed new applicants to the Compensation Program referred from separate local agencies.• Attended court hearings on domestic violence cases for clients.• Made excellent use of communication skills in working with the Program’s staff and other interns on projects.• Filed and scanned legal documents and related case materials into District of Columbia Superior Court database.• Contacted local hospitals, mental health facilities, and emergency shelters based on client’s needs.• Processing supplemental payments. • Assisted with the investigation of claims.• Helped take victims’ applications and to assist clients when their claims examiners were not available.• Assisted with mentally ill and distressed people.• Ability to process information and learn new skills rapidly.

• Observed call takers while they handled 911 and non-emergency calls while operating a computer aided dispatch console equipped with multiple computer terminals and a mapping program while in a fast-paced environment.• Observed police/fire dispatchers while they used a radio console with multiple radio channels for all county emergency resources. • Assisted the service desk operator with citizen call backs and tow requests.