- Communicating key performance indicators (KPIs) to stakeholders through regular reports. - Collecting and analyzing data to track consumer behaviors.- Providing user experience and product performance data to stakeholders.- Assisting the Ops team to add data on various website metrics.

- Wrote landing pages and guest blog posts for clients in the legal and medical industries - Crafted prompts for AI using techniques such as few-shot, zero-shot, chain of thought, and self-consistency- Edited content created by AI while targeting specific keywords - Optimized web pages to increase traffic and boost Google search rankings

- Collected data from lab results and patient registration to use in ensuring accurate operations- Used data analysis to create detailed reports on levels of drug resistance in collected samples and the overall efficiency and accuracy of laboratory procedures Maintained and organized data using Excel and R - Used organized data to write technical reports and lab reports to be presented to other researchers

- Coach students in academic writing skills including essay writing, thesis writing and prep, and research skills- Assist students in writing personal statements for post-secondary programs - Offer traditional and MMI prep for students enrolling in medical, veterinary, and dental programs - Coach ESL learners in sentence structure and writing skills, conversation practice, and grammar

- Researched the latest news from the food and beverage world to craft engaging stories for food lovers around the world - Optimized web pages and stories to target specific keywords - Edited text for grammar, clarity, and overall brand voice

- Wrote detailed, search-engine-optimized landing pages, press releases, and other web content for clients in the medical spa, nutraceutical, and legal CBD industries.- Wrote press releases and landing pages on sales funnels and sales optimization for clients in the direct sales industry.- Researched and audited competitor content to find specific keywords to boost Google rankings.- Crafted title pages, meta descriptions, and on-page website content with expert • SEO understanding,- Explained complex information in a reader-friendly style.

- Wrote articles on pop culture topics for an international audience - Targeted specific keywords to boost traffic to Valnet sites- Edited text for clarity, grammar, and brand voice- Preformed basic photo and video editing tasks

- Provided guests with Tier 1 and Tier 2 tech support for Freeform applications ABC Go Successfully resolved over 40 Zendesk tickets per shift - Provided over-the-phone support to guests experiencing repeated network connection issues or application error codes - Acted as a conflict resolution specialist and assisted other associates in mitigating conflicts with guests