At Novitas Solutions, Inc., leadership and quality assurance are at the heart of my role as the New Hire Supervisor. Overseeing 20-40 Provider Service Advocates who are just starting with the company. Throughout the new hire training period, my days are dedicated to enhancing operational efficiency and promoting a culture of continuous improvement. Routinely monitoring the new hire classes via Teams, tracking attendance, running reports, and engaging in monthly 1-on-1 reviews with each direct report are ways that I ensure that our team's performance aligns with the highest standards of customer service.My commitment to excellence doesn't stop there; it extends to collaborating with Human Resources and Compliance departments to help our new team members with benefits, leave, required trainings, and non-compliance. In addition, I have implemented cost-reduction strategies within the new hire structure. Involved in employee engagement projects. With a steadfast focus on quality monitoring and education, I've been instrumental in steering our organization towards achieving our mission of delivering outstanding service, fostering a motivated workforce, and ensuring compliance with industry protocols.
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SupervisorNovitas Solutions, Inc. Jan 2019 - PresentMechanicsburg, PennsylvaniaSupervise and monitor 20-25 Provider Service Advocates II and Senior Advisors. Track attendance weekly. Run, analyze, and distribute reports. Conduct 1-on-1 monthly meetings with each direct report. Quality monitoring and education. Work closely with our Human Resources and Compliance departments. Cost-reduction projects. Employee engagement projects.
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Senior Advisor Quality AnalystNovitas Solutions, Inc. Sep 2018 - PresentMechanicsburg, PennsylvaniaI monitor six Part B Quality Analysts. I assess work practices to ensure adherence to quality protocols. I routinely participate in one-on-one evaluations and calibrations. I handle extensive administrative duties to ensure efficient operations.
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Quality AnalystNovitas Solutions, Inc. Oct 2014 - PresentMechanicsburg, PennsylvaniaOfficially recognized for exceeding expectations and performing beyond the scope of position. I routinely perform assessments up to and exceeding 100% of monthly established goal. Leading the collection of data on error assessment trends to analyze for process improvements. Ensure adherence to established protocols through routine assessment of call samples for quality purposes. Assess and score rebuttals and calls taken by our Written Department individuals when they are placed on the phones. Submit assessment scores into two systems, QCM and SharePoint. Order prints for all incomplete printing jobs in the CCC and mail them out.
Ashley Derr Education Details
Frequently Asked Questions about Ashley Derr
What company does Ashley Derr work for?
Ashley Derr works for Novitas Solutions, Inc.
What is Ashley Derr's role at the current company?
Ashley Derr's current role is Supervisor.
What schools did Ashley Derr attend?
Ashley Derr attended Penn State World Campus.
Who are Ashley Derr's colleagues?
Ashley Derr's colleagues are Kelly Martin, Natalie B., Rachel Nauss, Linda Rasmussen, Tara Parry, Melody Peters, Jenna Brooks.
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