• Provide clerical support to the Highway Maintenance Department and other office staff.• Process purchase orders, vouchers, and change notices.• Process payroll records, transmit records from MAMIS to TADS, print timesheets, and assist with tax forms, loan forms, and health insurance forms.• Coordinate and record employee mandatory training• Generates monthly employee performance evaluations, and probation reports.• Type correspondence, documents, records and other written material from a variety of sources. • Sort and distribute mail.• Maintain files and records• Answer telephone calls and make appropriate referrals.• Provide assistance to the TOA-2, Resident Engineer, and Assistant Resident Engineers as needed.• Perform all other office duties as required.

• Posted Medicaid/ Medicare insurance payments and assure correct allocations, distribution in accordance with the established protocol• Corrected/resolved denied claims within standard billing cycle timeframe• Daily reviewed all postings before submitting electronic claim submissions and printing any claim forms• Communicated with the electronic billing vendor to ensure claims sent properly• Generated monthly aging reports, and followed up on delinquent claims in accordance with established procedures• Daily closing and balancing of day posted• Processed insurance company refunds, posted to practice management system and submitted electronic purchase orders• Understand reimbursement rules-codes payable and filing limits• Identified and analyzed billing problems/issues and determine their interrelationships and the appropriate methods and techniques needed to resolve them• Assisted in compiling necessary information for audits, both internal and those required by outside entities

• Verified patient and insurance information was accurately entered into the practice management system• Ensured completion of documentation and coding on the route slip and EMR when needed on charges entered in patient’s accounts for a correct and complete billing claim• Daily review of all postings before claim submission• Entered cash receipts/ insurance payments and assure correct allocations, distribution in accordance with the established protocol• Daily closing and balancing of day posted• Performed monthly, closing, and balancing no later than the 1st of every month• Generated monthly aging reports, and followed up on delinquent claims in accordance with established procedures• Maintained insurance fee schedules• Annually reviewed fee schedules with administrator for reimbursement levels• Reviewed new contracts for insurance credentialing/participation• Understand reimbursement rules-codes payable and filing limits• Identified and analyzed billing problems/issues and determine their interrelationships and the appropriate methods and techniques needed to resolve them

• Performed general clerical/ secretarial functions in the billing department• Assisted with all data entry functions, such as- EOB, payments and patient data• Reviewed monthly patient statements for accuracy and completeness and obtained any missing information• Followed up on unpaid claims within standard billing cycle timeframe• Posted/ checked each insurance payment for accuracy and compliance with contract discounts• Called insurance companies regarding discrepancy in payments• Identified and billed secondary and/or tertiary insurances• Answered all patient or insurance telephone inquiries pertaining to assigned accounts• Verified method of payment of service and collected data and/or payment as appropriate

• Maintained patient waiting areas, office files, and front desk areas in a manner that was organized and neat• Responsible for work flow in a specific area of patient registration• Responsibilities included gathering, reviewing, and entering patient information and insurance• Informed patients of any existing balance noted in computer and requested patients to be prepared for any payments due at time of visit• Collected and entered co-pays, deductibles, past dues, and collections• Scanned in all documents• Reviewed admission packet with patients and collected consent for treatment• Registered and directed patients to appropriate departments• Called patients daily to confirm next day’s appointments• Referred patient complaints to appropriate designated personnel as needed• Managed difficult or emotional patient situations

• Performed day-to-day administrative functions and general office duties including but not limited to word processing, copying, filing, faxing, answering phones and data entry• Provided information to clinic callers according to the clinic’s policies and procedures; transferred calls as needed• Welcomed and greeted patients/clients/visitors to the facility in a manner that was helpful and friendly; determined purpose of visit and directed to appropriate personnel or department(s)• Scheduled patient flow to clinic based on predetermined appointment arrangements to allow the clinic to serve an adequate number of patients as established by grant requirements • When scheduling an appointment, carefully screened patients for new address, new patient visit or update registration and informed patient of adequate information that must be presented at time of visit• Exercised utmost diplomacy and tact to provide excellent customer service for patients