Ashley Devonport Email & Phone Number

Wellington, New Zealand

Deskside support

Wellington, Wellington Region, New Zealand

Palmerston North

• Systems administration on multiple key business programs.• Develop and maintain company processes and training manuals.• Develop and maintain electronic internal and external use forms (e.g. claims and staff onboarding/offboarding).• Maintain extensive document library on excel and SharePoint.• Project scoping & consulting for business-critical systems & processes.• Building & running reports in Crystal & PowerBI.• New user induction & systems training (basic user to advanced).• Liaising & understanding additional processes with vendors to resolve issues & achieve goals.• New systems roll out (e.g: Citrix on Central Hosting & CRM).• IT helpdesk, level 1-2 style (in person & remotely).• Regular database & network drive audits.• Assisting with overflow invoicing & processing.

Taranaki, Wanganui & Manawatu, New Zealand

Palmerston North

• Engaged in front-facing customer service, assisting customers with general and specific entertainment enquiries.• Maintained knowledge of store promotions & department stock.• Maintained knowledge of technology.• Worked with peers and individually to ensure the storeroom efficiency was maintained.• Assisted in the accepting and dividing of stock as it entered the stock room.• Used computerized tills & finance applications, to process payments for customers’ goods. • Promotional planning for up-and-coming promo events.• Processing product returns and repairs, in compliance with Consumer Guarantees Act.• Printing and maintaining ticketing for the entertainment department.• Cashing up tills into the safe at close of business.

Palmerston North

• Managed and organized supplier proposals and order forms.• Assisted in filing and organization of proposals and order forms to promote ease of access for other staff members.• Assisted with providing samples of merchandise for potential clients.• Maintained and altered customer information for the mailing database.• Provided time constrained administrative assistance for all tasks conducted.

Onehunga, Auckland

• Maintained the health and safety of clients.• Provided health and safety, and administrative assistance to clients.• Assisted with maintenance of pool cleanliness and pH requirements, through the use of chemicals and filter cleaning.

Linton Military Camp

• Maintained and supervised the health and safety of military personal during training sessions.• Maintenance of pool cleanliness and pH requirements through computerized testing system, CO2 bottles and filter cleaning.• Performed system calibrations when necessary.• Maintaining communication with military physical trainers.

Bachelor Of Arts - Ba, Psychology

Minor in Defence Studies

Diploma, Audio Engineering

High School, Ncea Level 3 & University Entrance