Ashley Devries Email & Phone Number

Grand Rapids, MI, US

Grand Rapids, Michigan

Meet with insured, claimants, and agents to facilitate the claim process and resolve claims in a timely manner by initiating and maintaining positive and productive communications with all customers. Promptly investigate assigned claims to determine coverage and/or liability while identifying and preserving salvage and subrogation opportunities. Evaluate.

Performs advanced, diversified and confidential clerical duties requiring broad and comprehensive experience, medical knowledge and understanding of CMS mandatory reporting requirements. Works within ISO ClaimSearch, submitting claims, correcting errors, and maintaining a working relationship with our ISO vendor. Maintains all reporting to MCCA (Michigan.

First line of support and training for users of Claim Center software.Answer, prioritize, and log both home office and field staff employee calls Identify system errors or malfunctions and refer correction of database to IT/Application Development and/or Claim Department management. Coordinate new user setup, passwords, and rights based on established.

Set up any new claims that were presented via loss accord or telephone. Handled Customer Serivce calls dealing with claims questions. Made payments.

Paid and mailed EOB's, made payments for Work Comp staff, answered customer service calls from all providers and Claimants. Misc mailings and filing, including state forms.

Greater Grand Rapids, Michigan Area

Provides comfort measures to infants such as: holding, singing to, reading to, providing respite breaks for parents, playing with siblings, etcProvide music for the cribs, mobiles to visually track, rattle and toys for infants as needed.Engage toddlers in play activities in the playroom or 1:1 as needed.Provide wagon/stroller rides to toddlersProvide.